CAA Niagara - Welland Branch

No tow pkg for truck and boat trailer.. but there is pkg for truck and RV.. WHAT IS WRONG WITH THIS PICTURE. HALF STAR. NOT HAPPY.

I actually booked travel with CAA 5 years ago with no problem and I’ve gotten their travel insurance many times. I waited patiently in line in the past and was able to book my trips the day I went in with no difficulty. Recently I tried to book with them again and the service was horrible and nothing like my past experiences. I was directed to a different agent every time so I was being forced to start my trip progress all over again every time. I even got a business card from one agent and when I tried to email, I waited days with no response (it’s been weeks now and still nothing) as the prices slowly rose in the meantime and they didn’t answer their phone either. When I called back the final time to try to find someone else who was going to actually help me finalize my travel plans on my day off, I was told they had no time for me for the third time and only wanted to make an effort when I complained that this was the 5th time I was let down already by them (by that point I was done working with the company). I ended up calling Youngs Travel instead and my trip was officially booked over the phone about 2 hours after my final failed phone call with CAA. Will be booking with a responsive travel agent with their own business from here on because it seems that these agents aren’t worried about keeping clients like the small local businesses are.

Melissa was wonderful helping me switch over my auto insurance. I was a bit nervous as it was my first time setting up insurance on my own but she made it very easy and straightforward. She gave me the best rate I could possibly get, using the “My Pace” program. Would definitely recommend if you don’t drive a lot day to day and would highly recommend using this branch to set up your insurance needs!

Picking up our free trip tik for directions to Tampa Florida for our Caribbean cruise. Routes to get one of the perks from being a member

Amazing place to book a vacation. See Honorine Veldymer and she will hook you up with the best vacation deals ever :-)

Tonight was my first time using CAA and the guy that showed up to help me was not only helpful and professional but he was super nice and helped ease my anxiety. (It was almost midnight) I wish I could remember his name. I'm calling back to ask and give him a great review! Top notch guy!

Be aware and do not get your insurance from CAA they scammers. They increased the price of my policy after one week of getting my new policy. Zero customer service. They cancelled my policy without informing me. I been with TD for twenty years and I regret going with CAA.

I went to this location to check on auto Insurance prices to see if I could save monthly. I made an appointment with CAA Insurance agent (Wayne) and he is the best. Making an appointment with the staff is crucial because they may not have an opening to see you as a walk-in. This is the same for Travel services. The front desk staff seem to deal with CAA member services. Wayne was able to review my options and found a package that was good for my needs. He explained everything clearly and answered all my questions. I'd recommend to check them out, especially if you have a clean driving record and history of driving.

Cannot say enough good things about this company and their employees. They always accommodate all my roadside needs going above the call of duty in most cases. Keep it up guys!