Shoppers Drug Mart

I walked into the store to get a perfume for my boyfriend, I walked toward the perfume section and I saw a lady replenishing, I was browsing when another employee walked there, I felt she was staring at me, I walked away and she appeared there and asked if I needed any help, I said no and walked to the other side not long after she appeared there too, I was irritated and asked her are you following me around , she started mumbling something, I was so furious and embarrassed I immediately walked out. This has nicer happened to me, being racially profiled is the worst thing ever! Your employees need some serious training on how to treat ALL customers even the ones who there to shop lift.

Arrived to this store 5 minutes before closing (9:55) and the door was locked. The security guard talked to the front attendant and let me in to buy my baby’s formula. Went straight upstairs and in my way back she said they could take my order because I just had cash on me and the till was closed. What a nonsense?! The store should follow the business hours as published and don’t discriminate by the method of payment. Or just put a well written note saying NO CASH AFTER 9:45pm.

There were 2 staff chatting in cash register when I enter the shop. They saw me in but didn't greet or help when I was searching a product there.After a while one left away and the guy approached me, when I about to pay he (I think his colleague called him Alex), told me that I have to buy $5 more to get a bonus.So I search around for matching the price. When I was back in the cash register he was busy with other customer and went away. I wait... and wait... and wait.... he never returned so the security staff helped me calling another staff to come down and handle my purchase.Turned out the bonus Alex told me is not registered on the receipt, wonder why, I have been using the optimum barcode since forever to get points without any problem.By this time Alex and another staff were back there but they are chatting away again. The other staff told me that I should have the Optimum app to get the bonus points, not just the card barcode. I have to download it on the spot while they refund my purchase and redo the transaction again. I was in a hurry and downloading an app takes time!At that moment, the cash register didn't work and she couldn't log in, Alex was asked to put his code or something on the screen bcs the purchase was counted under his service.He was becoming so rude to the other staff and me, as if he shouldn't be bothered by a customer purchase while he was busy with nothing. He was even banged the cabinet drawer and answered decent questions with very rude attitude. He was then walked away left the other staff and me with an unexplained process. Alex was showing a very disrespectful attitude.I lost interest of purchasing and left after the other staff refunded the money back to my credit card. I never had a shop staff banging drawers like that for his own misinformation and purchase trouble (computer mistake) like that, plus the optimum card barcode didn't work, all a very bad service in this shop!

Been shopping at shoppers for quite some times and I always love to go in this location. Khushan always gives exceptional service and always greet and ask if you need anything. Been recommending my friends to come at this location and they're also happy with the service.

Best shoppers in Vancouver, the beauty boutique manager Kelly is exceptional, very helpful and kind. Everything I need is always fully stocked and neatly organized. Super clean beauty boutique, has a very large selection of high end skincare/makeup brands. Always a 13/10 experience when I visit! Thank you!

Burrard Shoppers is one of my favorite places to shop. That store has a convenient location and welcoming staff. Its cosmetic department has a variety of products.I became a regular customer of the cosmetics department due to the excellent advice of Aida, one of the beauty advisors. Aida is a knowledgeable, welcoming, and accurate advisor. I have had an outstanding experience buying the products recommended by her.

I have been shopping at the Burrard location several times.I still go there because the service has always been excellent. Aida went above and beyond to help me decide which skin care products to use! She was very knowledgeable about the ingredients and took her time to explain what would work well for me. It was the best experience with Shoppers because of her!

Got help from very supportive staff Alex today.He made my last travel gifting picking easyThank you

Bought a charging block here and brought home, plugged it in to my tablet and it did not work. I tried with another cable, did not work. Brought the unit back 2 hours later and was told no refunds or exchanges.They sold me a defective item and then told me it's my issue.Will never shop at any Shoppers again, better option everywhere. Best Buy took back a $500 monitor that was actually functioning the other day, I just changed my mind and Shoppers can't refund or exchange a broken $30 adapter.

This 5-star review is for Aida in the Beauty department. The customer service experience at this Shoppers was excellent, thanks to Aida. We were very satisfied with her help with everything. Aida was very polite and helpful in making the perfume selection. In the end, I ended up purchasing more than I had planned thanks to her knowledge-based recommendations.