Coast Capital - Ironwood Branch

This branch has no idea what they are doing.Charged me service fee for stopping a payment yet the payment did not stop and it continues to withdraw money. Pull it together guys...

The service here is absolutely terrible. We've been making regular deposits here and almost every time that are being deposited wrong or in wrong accounts or debit cards are being setup incorrectly.It seems to be a horribly run branch and overall CCS hasn't been great to deal with. I'd avoid them if you can.

I went to this branch Karen Meng helped me out she was very helpful.

Horrible customer service! My wife and I booked an appointment over the phone with a branch that had an appointment at a certain day and time that fit our schedules. Upon arriving we were told that the representative to help us with creating a new bank account doesn't work on Tuesday's... Yuliya De told us to just create our account online as she was too busy to help us out (even though nobody else was in the bank). My wife and I are both in customer service and never turn away clients.. Won't recommend Yulia De or this location to anyone as they obviously don't want or need your business.

In between online banking outages, atm’s out of order and one teller being open during mid day hours I’m ready to move banks. This location is especially terrible, why would there only be one teller on at any given time? Especially during the lunch hour for an area that’s a lunch our area with so many businesses and industry around; employees of the are look to get banking done during their lunch hours. Don’t bank here.

Has a drive thru ATM, 1 ATM inside, comfortable seats at the teller and friendly staff. Occasionally a short wait.EDIT: phone and web support are HORRIBLE. App and online banking has unacceptable bugs. Staff still friendly, just incompetent.

Spoke with Jason for financial advice and he was very honest in suggesting something that was most suitable for me. Even followed up with a voicemail for alternate suggestion. Highly appreciated the genuine guidance!

At times the line up for banking services can take 10 to 15 minutes at this location.

I had a problem with a staff member at this bank making continous mistakes on every move. Her advice and adding up totals was wrong. She was going to fast and not paying attention to the task at hand. The manager was no help either. Coast capital is putting a rope around the necks of the cutomers to sign documents you do not wish too.I had an account for saving tax free and all the money was gone in secret and hidden fees.Do not use them. Only if you want your money be taken away in hidden fees.