TLK TOWING & COLLISION

TLK crew was quick and efficient. Got into my first accident, Jamie and Todd helped me through the process. They were very friendly and guided me in who to contact. I appreciate everything they did for me in the ordeal.Thankyou!

Tod was very kind of the phone, assured me the tow truck would be there in 15 minutes and it actually didn’t even take that long.. Brandon the driver was very kind and both left me feeling comfortable knowing they would take my Vehicle to my mechanic, and I was pleased to know all party’s knew and had done busy together before. Thank you..

TLK tow were first to arrive when I got into an accident and I couldn't be happier. Usually you hear terrible stories about tow drivers but, Kevin was awesome. Very helpful and informative about the next steps even messaged me the next day to see how I was feeling.In the next days, Todd was very accommodating to help me get my stuff from the car and gave me tips about dealing with insurance.Very nice and professional guys, amazing service from start to finish. Highly recommend!

Todd was absolutely amazing!!!! Not only did he look after my son at scene of accident, he looked after his rights getting details from police, and other party while in ambulance. He also walked us through the entire insurance process. As a past adjuster, he gave us all the details that Insurance companies would ask for, and the way they do business. He definitely protected our rights. Refreshing to meet someone in this industry that looks after you. Thanks again Todd

TLK are the only folks I'll call when I need help. Most recently was my at fault" accident. They're always fast and friendly. Todd has built this family business and his network of collision and rental centers to provide top level service and TLK will guide you through those uncertain times like you were a member of their family.Ron Stefaniuk"

Unethical/ScammersBy far the worst experience of my life. My wife had an accident on Dec 21st, and our van was towed by TLK. At first, I called Todd, and he showed compassion and concern and offered to help with the insurance claim, car rental, and the repairs.However, I decided to do all that myself, and I let him know that and agreed to let the car at his inbound until the insurance appraiser came and saw it. Since it was the Xmas weekend the appraiser didn't go until the following week. To my shocking surprise, the appraiser called Todd, and he told him we don't have he car and then when I insisted they had it Suddenly he remembered that he dropped it off at Lyons Bodyshop, the one shop that is known for scamming people and splitting it with the tow trucks. Straight up lies that I gave him a verbal approval to do so.Of course, things took a downhill turn from there.the body shop gave us the silence treatment wouldn't answer my calls or the insurance company's and all of the sudden Todd can't get in touch with them to bring the car back. The insurance company and I kept going back and forth for 28 days until I was able to take my car back.I guess he didn't like that I did things myself and didn't have my car fixed at the Bodyshop he wanted

Extremely professional, reliable company with fast service times. They helped me repair a damaged front bumper on my Honda after a recent accident. Todd and Jade were efficient and helpful at all times, they picked up the car from my home and dropped it off once the repair was complete. They even cleaned the car inside and out. Can not be happier with their service! Greatly recommend this company for car damage repair or towing truck needs.

Todd and Jamie were unbelievably helpful. Car got into an accident, Jamie was on scene being extremely helpful not rushing and not BSing, very nice to deal with. After the car was towed I spoke to Todd to figure out next steps, Todd took time out of his day to meet with me, explain every single step in detail and gave very sound advice. Unlike other companies Todd is not looking to take your money, he wants the best for you. Would highly recommend and a massive thank you to Todd and Jamie, we need more people in this world like you guys!

I wish that there were enough stars to show how much I love TLK. I got into an accident on Tuesday October 24, 2017 with my brand new 2018 Hyundai that'd I'd had for 2 weeks. Two drivers from A Action Towing showed up and started pulling and snapping pieces off my car to try to convince my to take their tow. After sending them away, I went to call my roadside assistance however, TLK driver Sean has impeccable timing!I was ready to send him away before even speaking with him but I’m so happy that I didn’t. The first thing he was concerned about was our safety and the state of the car. He did not lay a hand on my car but let me know that given the damage it was possible that the radiator was punctured so I’d need to turn off the car and check for leaks. He was incredibly knowledgeable about my car and Hyundai and let me know that he’s worked with their included roadside assistance and knows their whole process so he could help me make sure his tow was covered between them and insurance. I was skeptical but being rush hour and me being a bit flustered, I agreed.When I say that Sean went above and beyond, I’m not even explaining well enough. After leaving the collision reporting center he was happy to take us to the shop of our choice (or dealership and even to work after!); but as I explained that I didn’t know where to go and wasn’t happy with the last shop my insurance had sent me to, he let me know about a shop he likes to work with. Now, I’m not so silly to think that there aren’t shops that have tow truck drivers bring them clients for a commission or something. However, Sean never “shoved the shop down my throat”, coerced me into going with them or even made me feel like he might be on their payroll. He seemed to genuinely consider my best interests especially as my car is literally brand new. He told us about the shop and the certifications they held and it never sounded like a sales pitch. I did my own look into the company as well and was quite impressed!When we arrived, Sean had already arranged everything with them and had staff just about waiting to meet us. First however, he took us on a tour of the facility to show us the amazing workspaces. My first thought was that it was going to cost an arm and a leg to get the repairs done here but Sean had already spoken with the shop and helped arrange things so that my out of pocket expense was/will be minimal if anything! Granted, I have yet to pick up the car as it is still undergoing repairs but I have faith that I’m in good hands.From there, he worked directly with my insurance company to get the tow bill paid, I didn’t have to lift a finger! AND, he has a rental car dropped of to us with a rep from the car rental company ready and waiting with the rental agreement!Fast forward to the following Friday – there was an issue with my insurance in which they decided that they were not going to cover my rental car despite the initial conversation I had with them. I spoke with the rental company directly, forgetting that Sean mentioned to speak with him if I had any issues. There ended up being a big misunderstanding regarding the rental costs and I ended up upset and ran out the door to go return the vehicle. On the way I called Sean for guidance. I had no idea what to do and how to handle the situation and couldn’t compose myself. He treated me like a friend and had ALREADY spoken with the rental company to try to work out the misunderstanding. Because of his help, I was able to keep the rental car and also breathe!If Sean had not been a huge asset every step of the way this week, I’d be out of work with no car, freaking out about the shop my insurance company sent me to and feeling like I wouldn’t be able to afford groceries for the foreseeable future. But instead I’m able to feel good about a bad situation.Going forward, TLK Towing and hopefully Sean specifically will be my first choice for anything I can bug them for and I’ll be advocating for them the whole way.

The tow truck driver, Todd, was a true professional. He arrived promptly and handled my car with the utmost care. He took the time to explain the process to me. Despite the stressful situation, Todd’s friendly demeanor and expertise put me at ease.Once we arrived at the repair shop, he helped me with the paperwork and made sure I had all the information I needed. The entire experience was seamless and efficient.What impressed me the most about TLK Towing was their exceptional customer service. They went above and beyond to ensure my satisfaction. The team was responsive, reliable, and genuinely cared.If you ever find yourself in need of towing services, do yourself a favor and call TLK Towing. They are the epitome of professionalism and provide top-notch service. Thank you, TLK Towing, for turning a stressful situation into a positive experience!Sincerely