Wellwise by Shoppers

Horribly rude and unhelpful I’m disgusted by the treatment I just received. You would think a place that sells medical equipment would have some compassion for a person with an injury and mobility issues…. they don’t. At least the awful woman who was there tonight certainly doesn’t.

I want to express my thanks to Sharada Bhat, registered respiratory therapist, for all the help she gave my husband in acquiring and setting up his CPAP machine. She went out of her way to help, and her communication with us was excellent. She's a true professional and Wellwise is lucky to have her.

I went to buy a new CPAP mask on Saturday. I got my original machine and all my supplies at this location. I saved the packaging from my mask so I would buy the right thing. The clerk disappeared into the backroom with the packaging, came back several minutes later and said they don't have this model or brand. She and the other lady seemed genuinely perplexed. Like I'm trying to buy tires at a furniture store. So I came home and got the mask delivered less than 24 hours later for $85 from Amazon. I've had customer service issues at this store before (seriously rude service), and I now see no reason whatsoever to ever shop there again.

They charged $12 for a fast shipping and after 5 days I received the item.

It has been a pleasure working with the staff at Wellwise at Guelph Line and New Street. As a past school administrator it is always nice to be able to give a pat on the back to staff who have received a compliment. I hope that this can be done in this case.On entry I am always quickly greeted with a positive hello and smile. I would like to highlight a staff member named Susan. She is always very positive, upbeat and professional. Other staff members have also been very helpful as well. Shikha has been very supportive in researching data for me on the computer and has efficiently looked up information i was curious about.I would also like to highlight Jaya, who is the sleep therapy consultant at Wellwise. She is just stellar. Jaya is always punctual for meetings and extremely professional. She is experienced, knowledgeable, personable, patient and always very helpful. She has gone the extra mile and connected me to outstanding sleep clinics who can best address specific needs. I would strongly support Jaya as an outstanding sleep therapy consultant.Thank you to this Wellwise staff for consistently providing excellent service. Have a great summer!MW ;-)

Hadn’t been to the store for a while as I live closer to the Oakville store. Circumstances had me in Burlington and I needed my mothers supplies and I can tell you that they were professional and very helpful. Took the time to talk and ask questions. It not always easy when someone is released from the hospital and you are searching for things at the last moment but they really eased my stress. Thank you

THIS IS A ONE STAR review and not a 5. I have no idea why it shows as a 5 star because it is not.It has been a terrible experience with my CPAC. n.

Do not ever use these people for medical supplies. I had nothing but problems getting the correct products and they don't have a wide variety. My last order everything was wrong except for one item. most of the stop cannot even answer basic questions. For example when will the person in charge of my order be getting back from vacation? The answer was I don't know. My next question was could you find out? And the attitude began. Use IDA!

Attitude stuff! I don’t know why some people working if they don’t want to or they’re not liking the job they’re doing?I was looking for a pillow to buy, and very desperately need it, asked the lady there to give me the options, her response was very short and in attitude! So I was like OK BYE