ParaMed Home Health Care

Very bad homecare service. Hiring unqualified people and can not train them or don't boder to train the caregivers. The supervisors can not making a good decision neither about their employees nor about the volnurabl cleints who need help. Supervisors always blames vulnerable clients for any thing.

Scheduler is very bad in communicating with people. Requested her to get supervisor to call (never called) several concerns many times that one homecare did not want to wear gloves and another that had very bad body odor no hellos or good bye and no compassion what so ever. Would not recommend this agency to anyone. They are aweful.

Our lady is one the phone most of the time she is here , like actual phone calls. We don’t mind her using her phone for texting or reading something but talking on the phone for 3 hours straight in front of your patient who is trying to watch/ listen to the TV is RUDE and DISRESPECTFUL. We have had so many issues with them on a daily basis . They just lack common sense in general. The supervisor won’t listen to you, keeps interrupting when you try to raise your concerns.Thanks Alberta Health Services for making the lives of vulnerable patients and their families MISERABLE. There are many great companies out there but yet you decide to team up with THIS disaster company.

They have some amazing caregivers. unfortunately after that this company is absolute garbage. If the government wants to make cuts paramed should be the start.

This company is very shady, unprofessional and unreliable. AHS needs to find a different company and stop their contract with Paramed. We caught one caregiver taking a nap (frequently, not a one off) while my mother was in her care. This same caregiver was also on her cellphone most of the time either texting or on personal calls on a consistent basis. The supervisor kept brushing it off whenever my dad would call to voice his concerns. We caught another caregiver on her phone as well. Multiple times the caregivers wouldn’t come at their scheduled time and would also leave early. So that meant my mother’s caregiver spent maybe 45 min with her as opposed to the 2 hour scheduled time.The company is also painfully disorganized and have terrible communication skills.The final straw was a couple weeks ago when they called me to “verify whether or not my mother was actually in the hospital”. My mother died that very day.This company lacks compassion, tact, etiquette and empathy. They don’t even deserve 1 star.

This agency should be fired by AHS. Not only does it fail to provide consistent and reliable quality care to those who are most vulnerable, it also has no accountability towards its employer, clients and employees. It does more harm than good.

We had them come in when my mom was pallaitive. THEY ARE THE WORST!!! We had to get up and give injections and toilet because the nurses were sleeping. This was an awake position. They did nothing all day but watch tv and play on their phones.Only one nurse bathed my mom.They left her chart here and never picked it up.I called to complain but they never answer the phone.AHS makes a lot of bad choices and this is one for sure. I would not use this company as it results in more work for yourself.

If I could give 0 stars I would! AHS should drop this company ASAP. The staff are rude, they talk over you, they refuse to be helpful in anyway. They send new caregivers every day which means my grandmother has to spend valuable time explaining what needs to be done and then is left with 15-20 minutes of actual care. My grandmother, as all people in general, requires consistency of care. Half the time the staff are late and it's because the coordinators change their schedule willy nilly. We requested a 9am start time and the other day someone showed up at 7:45AM! This woke up everyone in the house and my grandmothers entire schedule was completely thrown off. She takes several medications for a highly progressive form of Parkinson's and now she has to deal with this garbage? Today the caregiver showed up at 1030 and I had to take time off work to help my grandmother this morning because no one was here. Thank God I work from home during the pandemic otherwise she'd be sitting in her own urine for HOURS. GARBAGE COMPANY. If you get assigned to them, LEAVE. We're now moving to a self managed care option, which payment and paperwork wise is more work for us but at least my grandmother will ACTUALLY be taken care of.

Had this place come in on a emergency basis. The extremely over weight person they sent for an over night slept for 1.5 hours and played on his phone for the rest. I would never recommend this to anyone