Great Plains Heating, Air Conditioning, Plumbing

My furnace was down in the morning and gave three flashes (pressure switch circuit open). I called Great Plain explained situation and asked rate. The price I heard was a fairly reasonable amount plus parts. Tom came in pretty quick, drove back picked up a inducer motor, put it on. Drove back the second time to get a pressure switch. After work done, I received a call from him ask for my credit card number. A little surprised, he didn't mention the amount (started feeling a little weird). I asked and found out labor was twice of the amount I was told earlier. He told me that what I heard on phone was hourly rate, the work took two hours.Upon request, got a text picture from him and saw a total due amount. I paid the bill on phone but late night found out my credit card was charged more with another amount, it turned out this total due amount was before tax. This time I got a little upset, I should have been told, at least say plus tax.

We have been using Great Plains since 2010 on various jobs. This past October we had them over to put a new sump pump in. When we receive the bill we had some questions on what they charged us for labor and the sump pump itself, we called the owner, no answer, left a message for him to call us. We never did get a call back, so we called again and this time we got a hold of him, he said he would call us back that afternoon when he got back to the office. He never did call us back. If that's the way they want to treat their longtime or short-term customers I say goodbye I'll get another plumber.( PS - Icalled and left a message that I wanted to pay our bill and I got a call back in less than 5 minutes).

I've had Great Plains work a couple projects on my house and have always been satisfied. I have recommended them to friends and family. Priced right but most importantly responsive and timely.

Nothing but GREAT customer service- while my husband was deployed and my water heater went out, Tom & his staff came to save the day!! So thankful for their quick help and excellent work!

Excellent service! On time and dependable. Very knowledgeable when I asked all sorts of questions about our current system and very informative after they installed my new system. Won’t look anywhere else when it comes to HVAC!

Great Plains was a subcontractor on my new house. They left random sewer lines sticking out of my walls uncapped and unlabeled. Their phone number goes straight to voicemail and they never return my phone calls. I have been trying for weeks to get answers as to what these pipes are, but I will have to hire a different plumber to figure it out, as I cannot get any reply from Great Plains. Avoid this contractor!

They were sub-contracted to hookup propane to my new furnace. They connected propane without checking the orifice. This resulted in the heat exchange clogging with soot. The 3 month old furnace needed to be replaced. When I brought this to the attention of the manager at Great Plains (Tom) his response was show me our signed contract". My contractor picked up the bill

Dave from Great plains came to the rescue to fix my plumbing issue. He came in after the regular hours during a strom day and fixed the problem. He very polite and nice. I really recomand Great Plains for everyone.....

To Tom & Josh. Thank you so much for the wonderful service you provided for us in January, when our furnace was giving us problems at -35 that night. It was totally above and beyond great customer service. I feel bad that Josh had to come back again at midnight the same night to find out that it wasn't anything he had done or could do for us, but the gas meter needed to be replaced by Xcel energy the next day. We were able to get through the night with your help. You have very outstanding technicians. I would highly recommend your company.

It was great working with these guys! We had a great plumber, Craig & the A Team" (Tyler & Travis) doing our heating & cooling system. They were amazing & would definitely recommend them to others! Great job & Thanks you guys!"