Second Cup Café
271 Reviews
$$
- Wednesday7 AM–6 PM
- Thursday7 AM–6 PM
- Friday7 AM–6 PM
- Saturday8 AM–6 PM
- Sunday9 AM–5 PM
- Monday7 AM–6 PM
- Tuesday7 AM–6 PM
About the Business
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Contacts
Call Us
+16137886996
99 Metcalfe St, Ottawa, ON K1P 6L7
Hours
- Wednesday7 AM–6 PM
- Thursday7 AM–6 PM
- Friday7 AM–6 PM
- Saturday8 AM–6 PM
- Sunday9 AM–5 PM
- Monday7 AM–6 PM
- Tuesday7 AM–6 PM
Features
- Delivery
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Takeout
- Dine-in
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Lunch
- Dinner
- Dessert
- Seating
- Good for kids
- Washroom
- Casual
- Cozy
- Groups
- Great tea selection
- Coffee
- Breakfast
- Outdoor seating
Recommended Reviews
Jan Holmes
05.10.2023
Second Cup Café
I was in your shop this morning around 10am and was served by a guy. I have never received worst customer service in my life. He was rude, rolling his eyes at me, sighed when I asked where the washroom was and didn't bother to tell me I needed a key to get in. When I came back from the locked doors looking for a key he rolled his eyes at me again and pointed at the counter where it was sitting. I advised him he wasn't being very nice and he could use some customer service skills. He then told me he didnt agree with the strike. I don't care what he agrees with, I am a customer and deserved to be treated nicely or atleast without the eye rolling!! He also did not give me my coffee as I asked for which I'm sure was done on purpose. I work right across the road from your location and have spent a lot of money there over the years. Unfortunately, I will never go again. I heard from several people today that they had a similar experience with him this morning. I have always had wonderful friendly service at your location. If you want to have any customers left, you may want to look at this employee as he needs an attitude adjustment! I never write these type of reviews but I was in customer service for most of my career and would never treat anyone like this regardless of what kind of a day I was having.
Miranda Merry
17.09.2023
Second Cup Café
**emailed as per reply from Second Cup**I work next to this location but avoid it as much as possible due to poor service with one particular staff member. Last time I was there, he had forgotten a pastry from my order and quite honestly, I was afraid to ask for it. Of course when I did he rolled his eyes and begrudgingly gave it to me. This isn’t the inviting experience I hope to have when grabbing my morning coffee. I am sure other staff are much more pleasant and friendly but this one spoils it for me every time.
Michelle Lee
07.09.2023
Second Cup Café
Coffee shop run by great friendly staffs!The lady helping me out was so sweet and welcoming.The shop was pretty calm and quiet, which I enjoyed.A great spot for studying!
Ms. Faceless
22.08.2023
Second Cup Café
The guy behind the counter is rude and unprofessional. Second Cup, do better. Hire people who know how to offer a measly “good morning” or a simple “no problem” if you say thank you. It’s the bare minimum.
Amanda Loyola
13.08.2023
Second Cup Café
I make it a point to come to this shop—the staff is so friendly, making it always an enjoyable experience. Also, the coffee is always fabulous! The manager seems to always be here, and they are always gracious, kind, and overall amazing in spite of the obvious difficulties of frequent equipment failures and staffing issues. I would have loved to give this Second Cup—one I go out of my way to travel to because of how positive the experience is—a five star review, but I couldn’t bring myself to do so because of the lack of support the manager and staff seem to be getting from higher up.
Els van Daal
13.08.2023
Second Cup Café
Worst Second Cup I've been to. Badly maintained and interior looks old and dirty. Wash room clearly doesn't get cleaned regularly. It was very dirty and there was no toilet paper and no paper towels.
Val Gauthier
13.08.2023
Second Cup Café
Coffee and pastry are excellentBut unfortunately, it seems like the guy working there in the morning is 100%, not a morning personI heard him swearing a lot and never saw him smile.Client service isn't the greatest.
Caitlin Lorraine
25.07.2023
Second Cup Café
It seems a little empty during early morning for a coffee shop. Not sure if they were really happy to see me or not, but willing to give it a second chance. Smoothies are not available but still advertised. Used to love going there in 2018.
Danny
25.07.2023
Second Cup Café
This is one of the better burger places around. I tried their regular burger and halal patty burger, both of which I recommend. The only issue I had was that they forgot to put mushroom on my burger. Also their burgers are a bit pricey, but the burgers are larger than other places.If you like charcoal style burger, with more flavour and seasoning, then get the regular burger if not then get the halal burger, less flavour and less oily.I definitely recommend adding additional condiments/toppings, especially the crispy onions and spicy mayo. The service was fairly quick.
Alison Cole
20.07.2023
Second Cup Café
Made an online order this morning which I paid for and when I went in to pick up my coffee at 7:20 AM, I noticed that the door was locked and no one was inside. The store was supposed to be open by 7. I went back an hour later and they were open, so I spoke to the barista and inquired about my order to which he sighed and stated that I shouldn’t have placed an order online before checking in person to see if they were open (he did not apologize or offer an explanation).He was rude to several customers and often would not acknowledge anyone that walked in.I feel sympathetic that he is the only person working at a fairly busy location, but the customer service is horrible. I would not recommend people come to this location.
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99 Metcalfe St, Ottawa, ON K1P 6L7
Second Cup Café