Claimsecure Inc

Harder and harder to claim. Website changes just make claiming more cumbersome. Calling on the phone means hours wasted waiting. Added a dependant to my plan, and it took literally months for them to process the application. So, claims went unpaid without them taking care of the retroactive eligibility. This means I have to filter through what is still showing on their site. (Not all of my rejected claims show up, due to their slow processing of eligibility)You’d almost think they were actively trying not to pay. Go figure.Dealing with them is an exercise of frustration.

If I could give it zero I would. Doesn’t have direct billing it’s 2023 get with the program! ( great way for the insurance company to save more money banking in the customers not to put in for reimbursement) And there IT department is not great there photo claim doesn’t work for screenshots. So you literally to print off a “paperless” invoice to take a picture of it. (Seems counterintuitive of trying to be cautious of the environment). Also they seem to deny most claims even though they are covered you just have to submit it about 4 times till it’s accepted.

I like their online submission service. I use their insurance a lot and the UI is easy to use and submit. I do wish they were more specific about what forms to submit electronically though. If you submit the wrong form the claim may be rejected so more clarity on what is sometimes required would be appreciated.

The customer service representatives that I've spoken with have been excellent and knew how to handle my issues, which is why this review is two stars and not one. The app and the process for submitting claims are terrible. Submitting a claim on the app caused me no end of issues since there are two ways of submitting, and they don't explain clearly which you should use or how to do it. Thankfully, when I called the rep could see the issue and knew how to resolve it, though it took two or three calls and some emails to deal with. Why can't any company make a decent app that's simple to use? It's just ridiculous.

Great app. You can manage it yourself. Easy to use. Staff at group source are very friendly and fast acting too.

I have encountered a number of obstacles while trying to claim my dexcom 6. First time it took almost 3 weeks. This time ( second time) I was told estimated time was 3.4 days. This is day 7. Would be day 10 but I was give incorrect information from claimsecure on how to submit. So 7 days.....and was told today that it could be a another 3-4 days. So 21 the first time. 14 the second. And nobody I've spoken with seems equipped with clear information.

This company gets zero stars from me. It is beyond me how the website told me that my claim would be processed in .2 days and I called an agent 3 days later only to be told it can take up to 7 days. Can't wait to call on the 7th day only to be told they hav not found a auditor yet. Literal fraudsters! Should not be giving false information when I submitted the claim.

It's quick and easy to file a claim. And customer service is very helpful.But it's unfortunate that most of the places i go to won't accept the insurance right out and you have to pay then get reimbursed.

Not a fan of this app. I think it could be an older app. If functions fine, no hiccups but one has to go back and forth a lot to find information, it’s not in one easy place. App doesn’t allow you to look at more than 30 days at a time and it doesn’t allow you to view the pic you submitted. It will accept the pic but assumes I am claiming the full amount even though it only pays the amount I actually paid. It also takes way too long to process a claim. In these “modern times” it will normally take a couple/few days max, but this place takes weeks to get a reply and then another 2-3 days before getting the money back! I don’t have a choice in using this if I want my money back, but I would definitely stop using this if I had another option.

After the initial download, every time I try to use the app, it tells me there is an update, but it just wants me to add the app to other devices. I finally gave up and added it to my tablet, and it let me in. Such a hassle just to open the app. At least once it FINALLY let me in, it's easy to use. Too bad it takes way too much effort and time to actually log in. Someone in my family has a recurring appointment that requires I submit a claim, and I dread having to open this app every single time. Do better.