Sidesaddle Bike Shop

Sidesaddle helped me find my dream bike in the midst of the COVID bike shortage. The staff are easy to talk to, and I've found them to be very fair with pricing and repairs. Also, they carry a really good selection of brands. Worth checking out.

Have visited both Sidesaddle and their sister shop Flat Fix and am super happy to have purchased a bike from them! Andrea and Bernie were both friendly, knowledgeable and went out of their way to transfer parts from my old bike onto my new one. As someone who knows almost nothing about bikes I was grateful there were no pretentious airs, just staff who love bikes and getting people riding!

I have neither been to the shop nor talked to the staff but I wanted to give support simply for being responsive to my stock request. Andrea quickly shot me an email recommending their sister shop Flat Fix had stock and that she would cc my request. After confirming a successful purchase we touched base and she was very encouraging. I really need to stop by Sidesaddle now (with my new bike). Thank you for the help Andrea!

Been here many times. The last tune up ($280) they wrecked my bike. Went back for a warranty fix and they wrecked it again. Ended up getting brand new parts.Sad to see the quality of work isn’t what Sidesaddle used to be.Update:Sidesaddle called me at 9pm on a Saturday and asked me to remove this post.It is quite the invasion of privacy to access my phone number on my profile to sensor their reviews.I wish Sidesaddle the best, they got some cool stuff and some very nice people that work there. But unfortunately my experience has come to a bitter end.

My roommate and i both experienced extremely bad service here and we are their neighbours! They fixed his bike wrong and it resulted in his chain seizing and him flying over his handle bars. When he brought it in they asked for his warranty papers proof and he said isnt my banged up body and smashed helmet enough. They were extremely rude to him about it and he is non confrontational. For me i wasn't able to make it to my appointment as I was out of town, i called the store about 8 times to reschedule my appointment and no one ever answered the phone. I went into the store to ask them to help me, I was being very calm and kind and the person working refused to help me, told me to go online and reschedule, and when i asked them to please help me I'm in the store she literally yelled in my face, and then said yelled at me “self filtering” as i put my ear buds in and left. I was not rude i simply left. Save yourself a terrible experience and go to dream cycles.

After years of going through bikes and never finding something that I was truly happy with, I am thrilled to have made my recent purchase through Sidesaddle. The staff are very knowledgeable, patient, friendly and passionate.I filled out their online questionnaire and I was so impressed with the detailed, personal response I received. Despite being super busy due to the recent bike boom, they were so patient in answering my questions and guiding my decision.They suggested doing a bike fitting with me which was very helpful since we realized that I have quite an unusually proportioned body. This helped them find the perfect bike that is custom fitted for me.After a couple days riding, I am so happy with my decision. I finally feel like I have a bike that feels right for me. I can't believe I didn't go to them sooner.If you're like me and you've had difficulty finding the right bike, you must go to Sidesaddle! Truly some of the best service I've ever received.

Ridiculous customer service here. I came into the bike shop in person to make an appointment for bike repair, not even expecting to get my bike repaired today. They told me to go online". I asked why I can't make an appointment in the store? They should be able to control the appointments as they are the bike shop. Again they told me I can't make an appointment in person

Well-run bike shop with really knowledgeable staff. Awesome selection of women-specific saddles & you can try them before you buy! They have tons of women-specific bikes & also sell child seats & Bike Friday Hauladay cargo bikes. Wicked sock selection too!

Went there 3 different times and as usual no service at all unless you buy a bike from them. Last time I went it was for a flat tire. The employee proposed to inflate it which I told him again it is a flat tire that need to be fix. He look at me and said so you expect me to fix it? Sorry but you need to take an appointment and there's nothing available for the next 2 weeks" !!!Don't go there

Be careful getting a tuneup at this establishment. I’ve had many friends who live in the neighbourhood have their bikes wrecked by them with the wrong parts or with bad service.They push back when you question their work, rather than fixing their mistakes. We’ve had to reservice our bikes in other places instead.They will gaslight this review and other reviews that speak negatively of them. This just shows what they’re all about. Being locally owned does not equal being good. Prioritize your bike and your safety, try any of the places on Broadway or some of the others in east van.