Giant Langley

The staff here are excellent and very helpful. Chris is very knowledgeable and super helpful with any questions or issues. My bike purchase was smooth and easy, and Chris put in a lot of effort to make sure I was able to get the bike I wanted in the size I needed (finding an XL was difficult). Any issues after purchase have been dealt with immediately and beyond expectations. Communication from the staff here has also been excellent.

Staff was super helpful and friendly when purchasing a new bike for my buddy. Very personable and the manager yesterday was fantastic!!Very down to earth people and I recommend stopping by to look at their massive selection of different bikes!

I bought my bike there las weekend. The staff was really helpful and friendly, without been too pushy.I went for a ride today and I’m loving my bike, super smooth ride and has a good power. Definitely recommend Giant/Liv.

I'm an avid cyclist and finally decided to pull the trigger on a cargo E-bike for some family fun. After doing some research I wanted to check out the offering from Momentum (Giant). Chris and his team were super helpful, friendly and low pressure; everything you could ask for from a bike shop. I'm now a proud and extremely satisfied owner of the Pakyak E+ and its a ton of fun! I will definitely be going back to Giant Langley for any future bike related needs, wants and desires : )

Had a hard time trying to find a D-fuse adapter for a rear rack for my revolt, thought I’d try the Langley store. So glad I did! Could not ask for better service anywhere! The store manager gave me 2 of them for free! He wasn’t sure which one I needed. I live in Penticton, but go to the coast quite often, I can say I’ll be bringing my bikes there to get them serviced! Hard to find good service like that.

Chris and Jeremy were really great, friendly, know what they're talking about.Chris had my bike ready as soon as I walked in, I asked if they had a kickstand, they suggested one and offered to install it right away, while I was waiting I asked about saddles , Jeremy showed me what they have, and again offered to install it on the spot! Great service guys, keep it up!

If you are looking to purchase a new bike this would be the place... they have it all. Great customer service and bike experts. Thank you Chris, Jeremy, and Beatriz.

My go to bike shop. Have had them tune up my backup 29'er while they did everything they possibly could to find me a replacement frame for my Giant Yukon. Thought the frame replacement would cost more than it did. Great work at a good price.Ps - Very nice staff here. I could tell they felt my pain when my main bike went down and the replacement frame was nearly a year away. It was obvious they were almost as happy as I was to get me my Yukon back.

So this is going to be a relatively thorough review, because road biking is an important part of my life. I have road biked for over forty years, and so have some legitimacy to my views.I have used many repair shops, the latest being Caps and Bicycle Sports Pacific. I have been dissatisfied with both, for varying reasons. Caps is a rough operation, trying to intimate that it is run by bikeys who are hardcore, and therefore don’t have time to be professional or maintain a professional environment. Some of the staff are friendly, many are indifferent at best, and maintain an air of “were so busy, you’ll be lucky to get your bike when we tell you”. Needless to say, as a mature adult professional, I find this tiring at best.Bicycle Sports Pacific is gigantic, but all too often doesn’t have the right size of socks, helmet, or any chain degreaser on hand. They are also pricey beyond merit, and the front desk service is sluggish and always on the phone (to be kind).Now to a wonderful surprise and positive experience.I decided to try the relatively new Giant store in Langley, as I like Giant bikes as rugged enough for the rough roads here, and yet still fast and smooth enough operating to be a great ride.On arriving with three bikes (two trail, and a road bike), I was professionally greeted by the service manager and an assistant. They were pleasant, engaging, but laid back enough that no hard sale or up sell were apparent (which I always find highly annoying, as I know what I want, and what matters). Their prices were very reasonable, package options were bang on for covering anyone’s needs, and they made the whole process easy. I declared that I wasn’t in a rush as the weather was still cold and inclement, so they quoted a bit of a long turn around time, but to be fair I had a pretty full pile of work, and wasn’t concerned at the time.That changed with unseasonably warm Mid-March weather, and so I phoned in a panic (wanting to get the road bike on the road in the worst way), and was informed that they were still waiting for a part to complete the repair. I pushed a bit, and asked them to try and call/rush the part. It couldn’t be done, BUT, the service manager found an interim part, and it was ready the day I called!! Now THAT is real service and going beyond the normal (no shot that would’ve happened at CAPS or Pacific, or nearly anywhere in any business in this day and age.Absolutely fantastic! To add to the service, the young man attending when I arrived for pick up actually helped me take the bikes to the car. I can tell you that NEVER happens anywhere else, EVER. It may seem like a small thing, but small things added to together become something great and special.The bike performed near perfectly on the first ride, and the wheels were absolutely true (for once, as most repair outfits think they know how to true the wheels, and hardly even come close). Very gratifying and satisfying.My only criticism is that they also are often out of large size socks, and chain degreaser, but hopefully that will be quickly corrected.All in all, a literal five star experience.April 6/2019: Had another great experience today at Giant in Langley, where the fantastic staff and manager tuned up some stretched cables and helped me with picking out the best biking clothes I’ve had in fifteen years. Thanks again for another great day of service everyone!

Living in kingston Ontario, buying a bike in Langley B C. Due to the the high demand for bikes in the co-vid times, I was unable to get my new bike in kingston. I found the bike I wanted at Giant Langley, I delt with Chris and everything went great from ordering the bike to it being packed and shipped out to me, fantastic customer service and quality to detail in packing my bike. Even had a tee shirt thrown in, had a small issue with a missing part. But was sent a replacement without hesitation, thanks so much to Chris and Tyson. Will not hesitate to make another purchase at Giant Langley. Loving the bike