Shoppers Drug Mart

Followed around the whole store. And where right on top of me while I was looking at shampoo — terrible experience won’t be coming back — my partner and I where basically cornered in the aisles — absolutely ridiculous

Disgusting behavior, was there before close and this old gentlemen CLEARLY DANCING BECAUSE HE NEEDS TO USE THE WASHROOM asks politely for the washroom and being told no. Is there no human decency here my God. Absolutely disgusting, the cashier should be ashamed of herself and clearly has no heart. Atrocious.

The pharmacy customer service can be bad, it can take a long time for someone to answer and then when someone does answer the person can be not very friendly, almost like you're 'bothering' them. *eyeroll*The lids that the pharmacy uses for prescriptions, at least for Naproxen, are terrible! It's a push down and turn type lid, most of those type lids I can do no problem but this one is really bad, anyone with arthritis or not a lot of strength in their hands is probably really going to struggle. My hands don't have issues and I even have difficulty with the lid so now I just leave it to sit on top of the container but not fully close it. Aleve which is over the counter Naproxen has a much better type container there's little things on the sides that you push and then you turn the lid. Much more thought was put into that lid because they're a lot easier to do versus these lids that the pharmacy is using. This type design is just kind of dumb because you have to push down and turn at the same time so when you're pushing down it's hard to grip the sides really good to turn it, at least with the Aleve lid you can push the sides with one hand and turn the lid with the other hand. The other issue with this location is that I have called in to do an automated prescription refill in the past and went to pick it up and it wasn't even put through it wasn't even ready so it seems to be a bit glitchy the automated over the phone refill service.

Terrible customer service and we were going to switch to the pharmacy there but not a chance now. Unless you like unfriendly, snarky, unprofessional pharmacy staff, don't go here.And management - maybe look at all the terrible reviews and do something other than offering a phone number to call.

The beauty manager Malika has the worst customer service we bought a cologne second day went back to ask her something and she’s like why are you back? Is that how you greet your returning customers?. And short hair store front manager was worst just backing her up without any effort to resolve an issue what so ever. Never going there again worst experience I recommend doon location.

The worst customer service ever experienced. Malyka from beauty and front store manger are the most disrespectful people ever encountered. This is a joke on how you treat your customers. Yelling and being rude to your customers will never make them go back there again. An absolute joke! Train your employees on how to treat customers.

May 2023 update…. Nothing ever came of the formula situation and call I made. This past Monday the pharmacist turned my 2 year old daughter away after being advised by my physician to see one for pink eye. It was SO evident she needed a script and the pharmacist Monday morning said she didn’t have time for her yet had time to argue that she was just so busy with prescriptions and show me some over the counter options that may or may not work. I walked my daughter over to the Weber street location and had zero issues getting a proper prescription that helped. This location really needs to stop neglecting patients. We won’t be returning to this location and hope others will come forward should they have the same experiences.Oct 2022- What a horrible display of patient care from the pharmacy. In August we ordered hypoallergenic formula for our newborn who has a milk protein allergy and we were told we would get a call within 24 hours for our order as that’s the longest it would take. After the 24 hours was up and no call, I decided to reach out to them. They told me THEY ACTUALLY GAVE AWAY OUR ORDER by selling my sons only method of feeding available!! I did everything they asked, I got a prescription, I had my contact info given to them and they gave it away!! Only to find out, there’s ANOTHER back order and we can’t order. Fast forward to today, I call to see if they have any in stock because at this point I need to shop around at pharmacies just to get formula he can stomach and I’m told it’s still on back order. Not even 30 seconds later I call another shoppers and it’s available for ordering.This location is VERY Neglectful and even that description is too kind for them!!

Very rude storefront manager, also Malyka in beauty was very disrespectful. Was told by both of them that it's impossible to return an open fragrance. When they provided me the wrong product they refused to even do an exchange. Was greeted by why are you back". Ended up going to Doon area shoppers and they happily did the exchange also provided 20 dollars discount which fairway shoppers didn't do. Very rude staff don't go there"

I am very frustrated because I booked a minor illness assessment appointment yesterday and when I showed up today they said the pharmacist that could help wasn't in. I don't have a car so it's not like I can just drive somewhere else and I was in a lot of pain so this was frustrating and embarrassing. I wish they had just canceled my appointment. The only reason I rated 3 stars was because the staff in store tried extremely hard to accommodate me, the system really needs work.