Staples

Very helpful staff, but the pricing in store is fairly high compared to competitors

Probably some of the worst customer service. Not just on one occasion but multiple. Staples needs to look more closely who they are hiring.

Their customer tech services program is excellent

Items all seem to be overpriced when compared to the same names and brands on line. Or even local stores. Store was clean, tidy and organized. Isles are nice, wide and well lit. Staff seem very knowledgeable and friendly.

Recently got some business cards and print down. Ragvi, was very helpful, found me the best pricing and got me a pretty quick turnaround for my products!

A very nice store. The staff were friendly and helpful. The cashier was new and was very nice and she did great. The selection is second to none, but the prices are a little higher than other places, but the quality of stuff they sell is higher too.

So I went over at staples today to print and photocopy a document. I was really lost with how the printer & scanner works as it was not user friendly and very much being my first time having to try their printing device.I asked for assistance and one of the staff an “Asian lady” to be precise was being very rude when I politely asked her for help. She replied “wait I’m just finishing off something” in a very loud voice and seemed to be irritated after being asked for help! Wow! I was completely blown away with her reaction and response! So, being said she went over and assisted me. And after I had my documents printed out and despite her bad attitude towards me, me being courteous I said thank you for your help. And she just turned her back and walked away without any response and still seems irritated for God knows what reasons. I will never go back to this store.Higher management should look into applicant’s portfolios and ethics before even hiring them as a staff! Make sure to have proper etiquette when dealing with customers especially in the retail industry.

I just got charged $9.00 to print off five documents with low quality colour and the documents I originally came to print off wouldn’t properly print on their systems. The timer they set on the computers has no way of knowing the staff are taking 4 minutes to fix toner issues and continue to charge customers. The staff were unable to address why my pdf documents were not centred when I tried to print and therefore cut off my full colour designs. They had no way to address the issues and simply blamed me for not having the proper documents preset. I print these same documents all the time and have never had issues printing them off. Their staff merely shrugged their shoulders and offered no solutions. I refused to sit and be charged while they figured out their deficiencies and left. The only place to print off documents in the area and I get nothing done. Will never be returning to this print centre location nor any other staples print centre. Go somewhere else to avoid wasting your time and money.

Great place . Usually get all my office supplies here

I bought a backpack for my son before I realized the matching lunchbag was sold out almost everywhere in the country. After some sleuthing, I found out that Staples Cold Lake had 1 in stock. I called the store and the manager was extremely helpful. He talked me through the order process and then shipped it to me in Edmonton. I am very impressed because he could have said no, especially since this wasn't a big ticket item. Above and beyond for sure and I appreciate it. Shout out Manager of Staples Cold Lake! Thank you for your help.