Union Bay Automotive

A warning to anyone who plans to take their vehicle to union bay automotive. Do not do it. My sister in law and her partner had taken their older well looked after suburban in for an oil change among a few other things. However, they were given their truck back with zero oil put back into it. They had made it about 10 minutes driving before realizing the oil was completely empty. After some back and forth regarding the matter they have now been told to contact UB automotives lawyer to continue the conversation. Beware of such a business that can somehow forget to put oil back in when doing a simple change, and then send it out of the garage for the customer to drive home and wreck their engine in the process.

Excellent, honest and quick service. Couldn't ask for more.

Great place, very friendly and knowledgeable mechanic

For the 3.5 years that I have lived here, this is my neighborhood garage of choice

John was super friendly and easy to deal with.

Extremely happy and satisfied customer! Great service! I would recommend this automotive shop to anyone! Quality people here.

Great place, honest & affordable

Very reasonable . Been looking after my vehicle since I moved here at Qualicum Bay very responsible people I will keep on coming back to them .

Great service with a smile! UB Auto has always been able to help us out when we're in a pinch. Like getting our AC fixed before a long road trip!

I took a truck into Union Bay auto for a pre purchase inspection in June. I was aware about possible frame issues with the Truck and asked them to take a close look at it.Their inspection report mentioned nothing about the frame, so I asked the mechanic and he said he noticed some rust but it’s not an issue.I took it to the Toyota dealership for a second opinion, where they told me the vehicle was unsafe to drive because the ‘frame is rotting out in multiple locations’. They pointed out holes in the frame, one about six inches in length, with cracks extending out from it (photos attached). In addition they found a half dozen other significant mechanical issues that Union Bay did not.Had I listened to Union Bay’s advice I would have put mine and my family’s safety at risk. Not to mention, I would have significantly overpaid for an unsafe vehicle.