Kits Inflatable Boat Sales Ltd.

Update 2023: Had an issue with a minor oil leak in the engine and Craig responded by ensuring it was fixed asap under warranty. In my opinion he will address your concerns directly and he will work with you to solve problems. 2022: Craig and his staff have been helpful throughout my purchase and transparent about the expectations they could meet during the covid/supply chain issues. Craig even arranged to deliver the boat and trailer to my house when my trailer hitch equipped car was late arriving. The boat lived up to my expectations and was neatly rigged on delivery. When I had a (self-created) problem with the motor the staff and Craig helped me troubleshoot until the problem was solved.

I still, weeks later never got a reply back which is unfortunate as I needed essential gear vital to making this summer memorable. I wish I could say I went elsewhere but they know they the only game in town and make a mockery of putting customers over a barrel.

Bought an AB aluminum hulled Inflatable 20 yrs ago from Kits Boats. Craig and the guys at Kits are great and my AB Inflatable is still going strong.. check out their great new location.

Jo sold me a boat he was nice. Unfortunately he's not in much and so far everyone else I've dealt with has been disinterested to say the very least. From being closed when they say they're open, to rude dismissive service where the salesperson won't even make eye contact.. So disappointing. My email and voice message were both ignored too. I have a few simple questions about my new boat and the response from the guy working today is Joe's here tomorrow" .. No offer to help

I was looking for a self bailing plug for my Achilles inflatable. I made 8 phone calls to Kit's to try and buy one. initially they hadn't stock which was fine but when I called back each time I appeared to have the wrong guy on the phone who couldn't help me or the owner was busy with other customers. It was suggested that I send details and credit card info via email which I did - no response. I called to see if the details were sufficient and if the plug had shipped - I live 600 KLM away - and no one could tell me. No one ever called me back and so I got a bit frustrated and so sent a second email to cancel the order. I had a response in a short time saying -Ok thanks.

I puchased an AB 14' RIB aluminium. I was very excited about my new purchase. I placed my new 15hp outboard on got it all ready to go. I zipped over to the summer cabin unloaded all my gear and the boxes were wet... I thought it was odd since it was a calm trip over... I tie up to the mooring bouy for the night and swim in. I awake the next day to find that the boat is full of water.... I call kits to ask about a fix since the aluminum and tube were to close to TIG weld I was told to caulk it. The caulk would last for about 2 days.... I asked about returning the boat because I was sold a boat with a hole in it. I was told. I refunds and no assistance possible. Needless to say this disaster of a purchase has been dry docked for 2-3 years and I will be taking it to a scrap dealer since it is only worth the price of aluminum. Who sells a boat with a hole in it and then had the gall to make it right when it is clearly a manufacturing defect. I am again in the market for a new RIB and I will be steadfastly against returning to this bullsh*t of a boat shop. I am only reviewing now since I googled RIB dealers that are not kits inflatables and this popped up..... I am still pissed 3 years later.

Seems that the reveiws here are quite polarized. I for one had a great experience with the guys at kits inflatable boats. Came in needing some repair materials and was set up with what i thought i needed almost immediately for a very reasonable price. Upon realizing what i bought was incorrect several days later they exchanged everything to exactly what i needed no questions asked. Very pleasent and knowledgeable staff from my experiences there.

I thought I wanted a Zodiac Inflatable boat until I saw the price and went through sticker shock. I eventually visited and purchased an inflatable boat from Kits Boats. Wow what selection, they have full range of inflatables, light aluminum or fibreglass hull, and foldable models too! I am extremely satisfied with the quality and price our inflatable boat… Thank you Craig!

We recently ran a major sailboat race in Vancouver and unfortunately tore a whole in our RIB. This happened on Sunday June 18th. We desperately needed the RIB for an upcoming North American championships and had to get the RIB repaired by Wednesday. The 21st...three days at the busiest time of the year. It was a 8 inch gash on the rear port tube and had filled with salt water. We thought we were in serious trouble. Kits Inflatables came to our rescue! They brought a trailer down to the dock on Monday, collected the RIB, took it back to their service location got the water out of the tubes, dried the tubes and installed an inside, outside patch. They then delivered the boat back to our Club on Wedensday morning. Kits Inflatables saved the day. Great company, great staff, incredible service!!

Last year I brought my older dinghy in to be repaired, the boat had been left in storage for many years from new and the glue on the transom had become unbonded with age and needed to be reattached. I brought the boat in and was met the tech “Otto” who inspected the boat and quoted me $500 for the transom and $200 for part of the floor, which also needed attention, and two weeks to do it. That seemed very reasonable considering the price of a new one. I called three weeks later to inquire about my boat and spoke to the owner 'Craig' who said that the boat had been moved to their other location to a lack of interest from the customer(me). I was pretty taken aback considering I was checking in on its repair. He then stated that they were very busy and that he would add it to the line to be repaired and that it would take between two weeks to a month. 1 MONTH later I called back to check-in, no change, no work had been started and no time could be given on when it would be. I said fine