Shell

I was at the petrol station around 9:05pm for car wash. When i reached the entrance of the car wash I noticed that the entrance was half blocked so I went inside and asked the girl whether the car wash is working. She said it’s working so I drove toward the car wash from the other side and tried to enter the code. Machine didn’t take the code so I called the girl, she ask me to enter it again and it didn’t work. Then she asked for the card no, I gave. She kept trying something and still it doesn’t work. Then she said it’s the problem with the card. I asked what should I do and she doesn’t know. I went to next shell car wash and I washed it. Actually I wasted around 15 to 20 min talking to the girl. The problem is they are not ready to accept that it was there problem and keep arguing with the customers.I would like to ask the management and shell company to provide proper training to your staff and please teach them how to speak to customerI was a regular customer at this gas station but from today I won’t be visiting this petrol station again and will suggest other not to go there

Machine were not working at 2am and guy on duty was in restroom and for long time i had to leave without refueling and the same thing happened with me at this gas station 3rd time

Prices on par with other stations in the area, the car wash is touch less and the cycle time is about the same as the great lakes location.

Worst person working at the store at night time… it was raining heavily outside and i was knocking on the door to ask something and the guy totally ignored me and continued making his coffee.. he was so dumb that he continued talking on his earphones while i was draining in water outside..The worst part is he saw me standing there and still ignored.. worst place to come in urgent and uncertain cases

Being a gas station in Brampton, expectations are low - and by low, I mean through the floor. The quality of attendants that work at this location continue to astound me with their severe lack of competence. On top of that, the prices are usually inflated at this location. Avoid at all costs.

So I took my white car to the car wash and it came out the same way it went in.I washed my car 3 times at this location and once at the location down the street and it made no difference .The worker said it wont be 100 percent clean and many other cars washed as well and no one else complained. I asked her how many other white cars she saw and she said she didnt pay attention, even though she was standing beside the cars. So its not the car wash she made it seem like I was being too picky and I had put something on my car front.The manager said if I filled out a form she will give me back a refund for one wash. I had to go home and clean my car off with wet paper towels.I have a pass and will not be going back there.

Had a car wash todayRims were same as before the wash(dusty and dry)I asked for rewash they just start arguingStaff not helpful .Manger was even disrespectful.I suggest never use there car wash.It's rubbish.

I walked into this station at 5 great lakes intending to pay before I pump.The clerk was on the phone when I walked in. She looked at me and without saying a word turned her back and continued her conversation.I waited for about five minutes and even though another customer came up behind me I was still completely ignored.Consequently I left without buying the gas.Makes me wonder if these people are handed these job without any form of customer service training.I gave a one star because no provisions are made for zero.

Very unqualified people working in that place. Young girls who are not train properly, they have not idea what they're doing.

was not able to pay at Pumps , have to go inside -may be this strategy us to increase inside sales.Bad service