J & J Sports

Sales staff worked hard to accommodate all my requests and were very attentive. Parts counter and service staff are very knowledgeable and friendly with great attention to detail. Always had great service here.

Poor service, with three that I could see were working in the show room (one on the phone). Maybe it was assumed I wasn’t a serious buyer??? “Yep...they're outside.” No one came out and discuss the differences between them or the prices of each. According to the product website, this is the only place in town who sell the product I was looking for. Their poor service did end up working out to my advantage however. Though not exactly what I was looking for, I ended up finding an exceptionally good deal (with the same brand motor and more cc). It’s really unfortunate though, because I do prefer to shop local whenever possible. This is not the first time I’ve felt this when coming into this business, so I don’t think I will come to shop there again. I’ve never been one who expects someone to jump through hoops for me...but some kind of service would have been nice. I was outside with no interaction probably 25min before I decided to leave. There was only one other customer in the store while I was there.

Bought a new 450 Polaris Sportsman from here. Have only had it for a little over 6 months. I have less than 50 km's on it and have had nothing but starting issues with it. Spark plug needs to be changed everytime I've used it. Had it brought in to them to be fixed. They tell me they can't find a problem with it and that I'm not running it hard enough. I need to be able to start it before I can run it. Nothing but headaches with this machine. I highly recommend another dealer with competent mechanics and mgt that puts a little more effort into servicing the product that they sell.

Bought a Honda Generator last year for a great price new. Had some issues with the tank. at first not much was being done, but after hounding them, months later the tank was replaced (3/4 a year later) i got my generator back. My warranty was over by then which sucked because I really never got to run the generator. All in all i was treated well and would buy again. just a bit annoying it wasn't processed faster.

While traveling from the US I had a throttle issue with my Goldwing trike. I called from Dryden the morning I planned to arrive in Thunder Bay. Jay answered the phone and was welcoming and very helpful. I pulled into the parking lot at 2:30 and was on my way by 3:45, problem diagnosed and repaired. My thanks to Collin who fit me into his busy schedule and the mechanic who fixed my wing. By the way, while I was waiting a salesman approached me and asked if he could help me.You folks are the best.

I want to thank the staff and J&J for a great repair experience. I live out of town and have a mid-sized Honda outboard that required considerable age related service. Their Service Manager Steve, minimized my travel by accurately anticipating all the parts required and booking me a dedicated time slot in which to have all the work done. Senior Mechanic Joe, did a great job of tearing the engine down and completing the necessary work (they even worked late on a Friday, just to get my repair done - all in one day!!) Engine runs like new again. Very friendly, helpful and skilful service team. Thanks guys.

In to get air filter for older fourtrax quad. Part was in stock. Sales staff also provided good info. on generator capacities on fuel capacities 4 generators

We take all our Honda work machines here and the service is second to none. Quality service technicians and front staff. Pleasure to deal with!

Talked to a sales representative about buying a motorcycle, gave him my contact information to get back to me on a final price so I could put a down-payment on it and haven't heard back yet. It's been three weeks. He wasn't very approachable ether, didn't seem like he wanted to deal with me