Monaco

Helpful and knowledgeable staff. All positive. I’ve purchased 4 watches and more accessories from a variety of sales associates over the last 2 years and the experience has always been exceptional! Even had a hassle free experience with repairing a cracked display window under warranty. Monaco Bayshore is highly recommend!!

If you are looking for a great watch buying experience for both mid-level and high-end luxury watches. Check them out!

We bought a watch for my 4 year old. The gentleman James was incredible and took time and made the experience so special! Great place.

Quoted me $550 to repair an older Radoceramic watch which I had repaired 13 months prior to dropping it off where a link broke off and now it broke again and the watch fell causing the bezel to break as wellSaid sorry it’s out of warranty by 1 month! Outrageous and terrible customer retention and poor serviceResponse: I waited a whole year for you guys to send it to Rado in Switzerland and you failed to contact me despite me updating my phone number with you and the initial watch repair wasn’t free, I paid $100 for 1 link which you refused to honour warranty for a month beyond the stated 1 year coverageI called you guys at the store multipleTimes to get a status update and you promised to call me back but never did and when I show up in store to inquire about the repair status nothing has been done and a hefty quote of $550 that is unreasonable is unwarranted for a watch that was less than $3000 brand newIt just baffles me how you wouldn’t even discount the repair estimate after I expressed my frustration and waited so long for it to be repaired

Always a pleasant experience purchasing anything from this store. The staff are are very friendly and informative. They take the time (no pun intended) to educate you on the product and to make sure you're aware of what to do if anything were to happen to your watch. Definitely buying more watches from here.

The watch took a little longer to come in than expected but the gentleman took his time to explain all the workings of the watch and even fitted it for him. Thank you!

Do not get trapped and avoid buying from Monaco at any cost. They have the worst return/exchange policy and a lot of hidden terms that the salesperson won’t tell you. So we bought 2 watches from Monaco at Bayshore location Tissot PRX Automatic and G-Shock full metal. The sale was made by the manager of the store (I wish I know his name and I could post here). He promised me that I can return/exchange for store credit and if their are more deals on boxing day, he can only offer me a store credit if the price decreases. That I understand is the store policy. I went to the store after boxing day and I notice the store has 20% off, I went in to ask this guy if I can get a store credit for that, he lied on my face saying no I never said that. He acted like a bully and was rude like he does not care once the sale is made.I called the headquarters and now the hidden policy I came to know was that I can return and get a store credit but I cannot use the store credit during boxing day promotion. This is nothing but an organized loot. AVOID THIS STORE AT ANY COST AND SAVE YOURSELF THE FRUSTRATION OF A BAD CUSTOMER SERVICE.

I've purchased two Tissot Seastars, a Mido GMT and 3 Hamilton Khaki Navy watches from Monaco Jewellers from both their Rideau Centre and Bayshore locations and found their staff to be knowledgeable, courteous and very helpful. I highly recommend them.

I went into this store to buy a good friend of mine a quality watch for his birthday. I had the pleasure of dealing with Tom, who was very knowledgeable about watches and provided me with his expert advice on quality and price for my choice. He was patient and took the time to explain the differences and found a product that fit my requirements and budget. He was extremely pleasant to deal with and took care of all the details and made me leave a satisfied customer. Employees like him should be valued as they promote the company's image and offer invaluable service to the customer.

A young man with red hair (who’s name i forget, sorry!) gave me great service and helped me find a small spare part for my gshock. Thanks again!