YNCU

Worst customer service and they'll make it really hard to get your money back!!! When you reach out to make account changes, they don't get back to you.. I recently had a 90 day GIC coming due. I emailed my rep five times over the period of a month, no response. Finally I threatened pulling my money out and I got an email back with lots of attitude in it. Apparently my rep had changed branches months ago. No one reached out to let me know. She said I had a new branch rep. I tried emailing him but no response. I finally went in to see what was going on with my money and they informed me that they had automatically renewed, putting my money into a 12 month GIC... I only do 30-90 day GIC's because I am planning to buy a house... Now they are try8ng to say that they can't get my money back.. It's an on going fight. When I get the opportunity, I'll be pulling all of my money from them. I'd recommend NOT investing in this company.

Excellent Yncu branch! Been coming here for years and always treated well and in a timely manner. The staff is great ☺️

I've never been to a credit union branch that doesn't have an ATM but this one is it. It's a cute little branch in a beautiful stone brick building but guys, install an ATM. The HSBC ATM next door never works.

They've always been friendly and helpful. Some of the staff remember me from when I was a kid and opened my first account with change I saved in an empty tissue box. Since then they've helped with advice on buying a business, and with opening and using savings accounts. I also love doing my banking with a credit union. I'm glad to know my money isn't being invested in fossil fuels like the big banks do.

Very friendly. Human. They exist to benefit the members.

Not the most user friendly access unless you go into the branch. If you do go in, you'll get the greatest customer service experience of your life.

Closed closed closed closed one branch open on Saturdays

Real personable customer service and the phone customer service system involves way less of the annoying navigation to that of RBC. When I call a bank, I don't want to talk to a robot... Yncu treats you like a person, not a number.