Coventry Connections

I ordered a taxi through Capital Taxi this morning and again, the online/phone service was atrocious. After texting and getting a reply saying the address was invalid, I resent using the exact format prescribed in the returned text. This address was still invalid. When I called, I was told that the address did not exist and after some discussion, a taxi was finally dispatched.I understand that the dispatch center has been moved to the Philippines. This has resulted in numerous problems for me personally based on being told that the address I need does not exist or being asked to provide an address for prominent Ottawa locations. It is not acceptable to be required to provide an address that I cannot find for a location that is well known to anyone living in the city, including the taxi drivers.Dealing with Capital is frustrating but as Capital and Blue Line are linked, I, as the client, have no options except Uber. I am trying to support the taxi industry but am finding it more and more difficult as the service being provided is worsening.

Honestly no wonder people take Ubers. I couldn't even get through to somewhere to request a cab! You shouldn't have to wait on hold for 5+ minutes just to call a cab

Just called and had to listen to 7 options" before getting the option I needed. Then I was on hold and the "estimated" wait time was 30 seconds. Then every 30 seconds it increased by 30 second until it said "the estimated wait time is 5 minutes". The music that they play on the phone while you're waiting is enough to make you want to shoot yourself. Jesus!"

Cancels taxis on you quite frequently. Miss the call and they'll cancel a taxi with a service that uses them for booking. Pick up and confirm the address and booking and they STILL cancel your taxi.

Best taxi company have multiple taxi

Worst of all the places that I have ever worked for.

Drivers don't care about the clients. They do not provide the proper care and service to their clients with physical and non physical disabilities.

My daughter used their taxi service. The fee was $17.00, but they charged her $1799. They did contact her about the mistake (no apology) but instead of refunding her the $1700, they charged her another $1700. When she contacted them Eman Kedees basically called her a lier. The credit card statement is very clear. Still no apology. I would not trust them with your credit card number. I would like to talk to a manager to get this issued resolved but no one answers the phone????

I just had a brutal experience with the dispatch guys at the airport. Very simple request, I just needed a taxi to follow me to a parking lot 200' away. These guys were useless. This is exactly why I'm an uber customer.

The overnight staff are the best. Dispatchers are knowledgeable, call center is professional and the management crew rocks. They helped solve my issue right away and I felt they were happy to do it.