Al Pearson & Son Septic Tank Cleaning

Recommended by our plumber, I’ve requested an appt online with no response when I called, she answered with the company name then said hello and hung up not giving me a chance to respond. Poor business practice poor customer service will never do business or recommend this place.

We called to have our septic tank cleaned. Woman was very rude but ended up telling us tomorrow no time given. Never showed so we called back. Same woman answered phone. Told us we were not on the schedule and tried to say we never called. Very unprofessional. Will never call them again.

I asked them a question online on their website and they chose not to respond at all. Not a good way to run a business by ignoring customers questions.

We have used Al Pearson & Son Septic Cleaning for over 30 years. They have always been reliable. They have came the same day I have called or the very next day. Very friendly and courteous. Another plus is they are reasonably priced. I would definitely recommend anyone to use their services.

Horrible experience! They caused a lot of damage, which they refused to take any responsibility for and charged us to fix! They were very dishonest in their work.They started digging without locating our septic tanks first, nor surveying for lines, and ended up cutting our electric power line. When the tanks were located, it was 17' from their first dig. They never would have hit it had they staked and measured, doing the work to actually locate them.Also, since they did not locate the tanks first, they ended up having the excavator directly on top of the tanks. When the back tank was exposed, it was found to have a collapsed hole in the top. They claimed the heavy soil was the issue, yet, with no previous signs of failure, nor any sinkholes or cave-ins of the land above, it became clear that the damage was most likely due to that massive excavator on top.They told us one verbal quote, that changed onsite with the new issues, and when we received the final bill, several thousands of dollars more was added on. When we tried to dispute the charges (especially the charges to locate the tanks" and "fix electric line")

Wish I could give less than a star. Were told we were first on the list today because they had two street names that started with H. Well that was at 830am when they were on their way" then

My parents have used Al Pearson & Son for decades for septic services, They were always prompt and helpful over the years. I recommend them to anyone in this area. Thank you for your dedication to my parents!

We had an emergency situation and called dozens of places on a Friday, only to be told Monday at the earliest. Got thru to these guys around 1:45pm that same Friday. Was told they weren't sure if they could fit us but but would see what they could do. They kept in contact over the next couple of hours.They were amazing at fitting us in and the driver arrived around 6:45pm that SAME DAY! He was courteous, knowledgeable and got right down to business. Not to mention, fast! He was pulling out of our driveway no later than 7:15pm! I hope I never have to be in this situation ever again and plan to use this company on a regular basis in the future!

Prompt and courteous, very reasonable.Have used them for years.Great company.

If I could give no stars I would. My fiance called this company 2 days prior to coming out and spoke with someone about TAKING A LOOK to see what would need to be done in order to remove our septic tank. Fees, services, etc. were NOT disclosed on the phone, nor did we agree to have any services performed during their visit. The company showed up today and within 5 minutes of being here they began pumping out MAYBE a few inches of water within the tank without prior consent or knowledge of today's service"