Sole to Soul Footwear

As one does during COVID I order a couple pair of sandals on line with this company. The turn around time rocked (it was quick) with lots of updates in status of order. One pair are perfect the other no matter how much I wanted they were the wrong width. Sent an email to their customer service ASAP. Response was the next morning with my options. Still needing a black sandal I phone the south centre mall location. Ingrid answered. Such a positive and talented person. By Friday at 3:30 I had new sandals only paying the difference between original and new pair. Ingrid even found the new pair as soon as we talked and I let her know what I needed. In and out in minutes all done safely. Thank you Ingrid.

Not exactly the best place to go for service. Boxes stacked all over the store and only one person working. She was doing her best but it would seem this location is not well managed.

NEVER BUY HERE, you WON'T get your money back. Sold us used shoes and refused to allow us to return them in the condition they sold them to us. Would give 0 stars if possible. Never worn, with huge warping on the bottom. Told us they swept their floors, and apparently only the manager can do returns. Ridiculous. Photo of the floor models compared to what they sold us. Unacceptable.

In my opinion, I advise avoiding Soul to Soul as their focus appears to be primarily on sales rather than customer service or satisfaction. The quality of service I received was subpar, and actions indeed speak louder than words. I encourage you to read other negative reviews, as they accurately reflect the overall poor quality of service of this store/company.I recently had an unpleasant experience at Soul to Soul. The person who was indicated as the supervisor displayed rude and pushy behavior, and her argumentative nature indicated a lack of understanding of basic customer service principles.After visiting numerous shoe stores, it became evident to me that the staff at Soul to Soul lacked the necessary expertise to properly fit shoes. Shockingly, when I directly asked two different staff members if they knew how to fit shoes, both of them responded negatively. This lack of knowledge is quite disappointing. However, I must commend Sporting Life, located in the same mall, for providing significantly better service and assistance.For those seeking properly fitting running shoes, I highly recommend visiting Strides Running Store on Canyon Meadows Drive. Not only is it conveniently located but their staff consists of actual runners with genuine experience in properly fitting shoes.

I have shopped at Sole to Soul Footwear for years, both the customer service and the quality of their product have been excellent all the time. Human errors do happen; however, employees are always willing to help and make the customer satisfied. I definitely recommend buying from Sole to Soul because of their knowledge about specific foot conditions and excellent customer service. By the way, we love Ingrid @South Centre, she's very friendly and knowledgeable.

I was looking for a pair of shoes and Google search lead me to this store, online said they didn't have them available to order, so I called the store to inquire if they have them so I could come in and purchase them. The girl who answered the phone was very rude and short. when I asked about checking, she rudely told me she wouldn't check because if online doesn't have them they wont be in the store. There is no store locator on the website and a lot of times the stock for stores is different than the online inventory. She was rude and short from the moment she answered the phone.I called another shoe store Step ahead in mahogany and they were incredibly friendly and helpful and I was able to purchase the shoes I was looking for plus another pair!

To begin, Ingrid from the Southcentre location was very professional and helpful today. About two weeks ago I was in market mall and found a pair of sandals that I liked. The proper size was only found at North Hill. I couldn’t stop that day and so arrangements were made to have North hill send them to southcentre. My sandals then arrived at Market mall. I restated the need to have the sandals sent to Southcentre. My sandals never arrived. I called north hill at one point and the “lady” that answered the phone was rude, to say the least. So here we are, two weeks later and nobody knows where the sandals are. Abdul, you lost a customer and deservedly so. Shame.

I bought a pair of Clark’s Emily Belle Shoes at the Southcentre location. Don’t let the name fool you, these Clark’s are terrible quality, even putting them on my feet for 15 minutes indoors was terribly painful.They refused to refund or exchange because they were a few days past the 14 day policy, even though if they had been a gift it’s extended to almost 2 months. They were in the exact same “re-sellable” condition that I bought them in. The lady was rude. I will NEVER shop here again!!

I recently discovered the Sole to Soul store at the Southcentre Mall, and I can confidently say that it's a hidden gem for shoe aficionados. The quality of their shoes, particularly the Remonte brand, is simply outstanding. Crafted with precision and using the finest materials, these shoes are great: comfortable yet good looking. What truly impressed me, however, was the exceptional service provided by the staff. They were knowledgeable, attentive, and genuinely passionate about helping me find the perfect pair. Their expertise and personalized approach made the shopping experience a breeze. If you're in search of top-notch quality and remarkable service, Sole to Soul is the place to be. You won't be disappointed!

I love the product they carry. The staff not so much. They didn't really seem like they wanted to help. The store was very busy and one girl was at her computer while the other girl took care of everyone. Better staff will bring better sales. It's not that difficult for everyone to do their jobs.