Crunch Fitness - Kitchener

The management is really terrible.They will be all nice until you are paying or about to pay.I have been trying to cancel my membership for over a month because of a personal reason.The guys at the front desk says they do not have the authority to do that.Managers do not meet, they do not reply to emails, cannot come on a call or gives a callback.The worst experience I have with any gym as a customer this is really disappointing, disrespectful.

I do not recommend this gym location. Poor quality of the interior, weights, machines. Other gym goers weren't respectful of the equipment or others in the gym.

Great variety of gym equipment, great selection of classes - , cardio training, weight training , yoga, zumba. Liked sauna and hydro massage as well. Clean and sanitized.Only issue was personal training program - my god , they are very quick to get your direct deposit information and money will get cut even before your first session starts.They delayed first session itself a lot and cancel sessions way too many times on last moment. . Even if you tell them clearly( in writing email , in person ,on call ) - you want closed membership for few months still they will give you open membership so your money will keep on getting deducted even though you want to stop training after few months only. Contact them again and again for your issue , cancelling membership , refund - it will still be delayed . Then they will blame ( clear victim blaming ) you for not contacting sooner as if you don't matter at all but your money matters .So ya, this place has it's pros ans cons.If you have good knowledge of workout by yourself, then it's cheap and good.

I just left after over 15 years. My only regret is I didn't leave sooner. Machines are in bad repair. Lots of broken ones and missing pieces. Noisy members smashing weights. No one puts anything back. Terrible gym etiquette. Filthy change rooms.Garbage left on the floor upstairs daily. I was there 5-6 days a week. Weights and plates all over the floor or left on machines. Tanning beds are often dirty with staff barely around. If you do complain, nothing is done. The smell of BO is overpowering and gym is way overcrowded. Popeyes was amazing, World Gym was good. When Crunch took over it went downhill fast. Sad to see what was once a good gym fall apart like this due to bad management.

I like the place and old school vibe.A few things should improve :1. Free bench condition. They are not adjustable for incline bench press2. Air conditioning

This gym is cheap, that's the selling point. It's good for getting in your workout and bouncing. Outside of that, it's rather mid. Nobody wipes down machines, staff doesn't enforce because they simply don't care. Hand sanitizers always empty, with all the traffic it speaks to their attitude, beyond laid back. Only one or two staff ever aknowledge me when I enter or leave, tall guy with glasses, he's a beaut.

Good place and equipment. Very helpful staffs and front desk.But, I don’t recommend you go for their free health assessment. The guy named SAI gave me a hard time. Forced me to choose a personal trainer.I have reconsidered and giving a good rating because Management, is really good and they came to me and enquired about it.

I find it kind of ridiculous that you have to go in person to cancel the membership. I havn't been able to go to the gym because of health issues and I wanted to cancel but I cant. This is unacceptable and I am very dissapointed. They charged me $85 dollors and you cant get the annual fee back so now im basically stuck with a membership I cant use all because I'm not well enough to show up in person.

Nice gym, polite and very helpful stuff, equipment in good shape. Can only point out for bad shape of drinking water fountains and small amount of cleaning stations at lifting are, sometimes you have to walk far to clean your equipment. However I still give 5 stars, just because one of your employees was exceptionally nice and helpful, solved issues with my account right away and without any additional work from my side.

For the price of $10/month I can't really complain. It does get over-packed between 3pm-7pm and you sometimes have to wait a while for a machine. Overall, the staff is friendly and most of the people that use the gym are helpful.