Long & McQuade Musical Instruments
186 Reviews
- Wednesday10 am–6 pm
- Thursday10 am–7 pm
- Friday10 am–7 pm
- Saturday10 am–5 pm
- SundayClosed
- Monday10 am–6 pm
- Tuesday10 am–6 pm
About the Business
St. Catharines Music Store Information | Long & McQuade |
Contacts
Call Us
+19056842961
20 Grote St, St. Catharines, ON L2N 2E8
Hours
- Wednesday10 am–6 pm
- Thursday10 am–7 pm
- Friday10 am–7 pm
- Saturday10 am–5 pm
- SundayClosed
- Monday10 am–6 pm
- Tuesday10 am–6 pm
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
- LGBTQ+ friendly
- Wi-Fi
- Transgender safe space
- Onsite services
- Wheelchair-accessible washroom
- Good for kids
- Checks
- Online estimates
- Repair services
Recommended Reviews
Carlin Friedrich
18.10.2023
Long & McQuade Musical Instruments
I was really disappointed in the service I received tonight. I called this location at 4:00pm today and let them know that we were running an event all week and that due to an hiccup with our current setup, I had to look for a rental quickly. The person on the phone was very nice and told me that they had lots of items in stock and it was absolutely not an issue at all. I was coming from Halton and told the person on the phone that I would most likely not get there until after 5:30 and confirmed that the store closed at 6:00pm and it wouldn't be an issue if I was arriving after 5:30. The individual told me no, not at all and I left Halton at 4:30. I arrived at the location. at 5:54 (granted, I understand this is close to closing and I was the annoying customer at this point, but I had called and provided fair warning). I told the staff the entire story and both representatives told me that it wasn't happening because it would take 15 minutes to complete paperwork (15 minutes?! I can complete medical documentation in less time), and that the managers who approve rentals do not work past 6:00pm". They asked a Manager (don't know his position)
Josh Hatton
23.09.2023
Long & McQuade Musical Instruments
Looking for new studio monitors but do 90% of my work with headphones, wanted a solid set that would give me good open room reference to ensure final product sounds as good as the headphones. The salesperson was awesome and led me to the best option, was going to spend way more and he talked me down as he respected what I was really in need of and will be back to buy more stuff soon!
Christi M
12.09.2023
Long & McQuade Musical Instruments
The customer service here is very lacking. I walked in with my husband and 3 kids (who were well-behaved and didn’t touch anything) looking to purchase a drum kit (my husband and son both play drums so we need a second kit). It was dead there and several sales people were present and not a single person asked if we needed help or ANYTHING. Sadly this is the second time this has happened at this location. Maybe they didn’t think we looked like “musicians”, whatever musicians look like. We took our business elsewhere and will not return to this store. And we are also telling everyone about our experience here. And yes, we were going to pay cash and not do a payment plan! Thumbs down for this location.
Lucas Dimenna
30.08.2023
Long & McQuade Musical Instruments
Fantastic service from Ian (hope I got his name right). Answered all my questions and shipped my PRS guitar the same day. Many thanks!
john lamonte
30.08.2023
Long & McQuade Musical Instruments
Im giving them 3 stars because they are the best in the region in regards to selection. Their online platform is second to none and they just have a way better set up then all these little mom and pop shops in Niagara. Unlike those guys, Long and Mcquade has licensing deals to actually quality instruments such as Fender and Gibsons (for example Murphys Music in Niagara falls is nothing but knock off guitars and Chinese made stratocasters). However, the only reason the aren't getting the full 5 stars is because their customer service is terrible like others have mentioned. Its a bunch of cliche musicians"
leo germain
05.08.2023
Long & McQuade Musical Instruments
Came into the store with a friend of mine who brought his 15000 dollar guitar for. Checkup and the girl at the counter with green hair was very rude and snarky and rolling eyes and saying we have guitars worth way more than that at the store. The gentleman that looked at the guitar was very polite and did the job he was asked to do very well.
Yo Geeky!
26.07.2023
Long & McQuade Musical Instruments
This location is the absolute best among all the others. Rob, Joel and Phil have always been helpful whenever I needed it. I've been to a lot of locations but this one takes the cake. Thank you so much for treating me like part of the family. You have a customer forever! Whatever that guy is talking about everyone being Hippies" and not helping is totally fabricated nonsense. I've watched Rob actively attend 5 customers while at the same time help me get what I needed. When he was done with the customers he came right back to me and asked me how the guitar sounds. If you're going to use a L&M this is the place to go! - Dante"
David Doney
24.07.2023
Long & McQuade Musical Instruments
Great staffThe Acoustic Guitar Specialist was not just a great guitarist he was elequant and knowledgeable of the Guitars in stock .Problem was he was in great demand at the time of our visit.will call in againA great visit
Zorgonk
23.07.2023
Long & McQuade Musical Instruments
Long & McQuade’s return policy is a scam. While they claim a “hassle-free,” full refund policy, this is not true. If your returns are more than your purchases, you will pay a restocking fee. Sounds reasonable right? But beware, it is a scam.Here’s how the scam works: let’s say you buy a mixer for $1000, but it’s not quite what you need, so you return it and get the $1200 mixer. Your returned / purchased balance now stands at $1000 / $1200. A few weeks later you buy a pair of powered speakers for $3000, but discover they don’t fit in your car, so you return them and get smaller ones for $2500. Your returned / purchased balance is now $4000 / $3700. The following month you buy a guitar for $1800, but you just don’t bond with it. You take it back the next day and are charged a $100 restocking fee.Once your returned balance is more than your purchased balance, you pay the restocking fee on anything you return going forward until the balance is reversed. In other words, no “hassle-free” full refund policy whatsoever. I have spent thousands of dollars at my local L&M, but from now on I will buy my gear elsewhere with free delivery, unlimited returns and no restocking fees.
R doughnut
19.07.2023
Long & McQuade Musical Instruments
Great place. Staff are super friendly. They always take care or what I need.A bigger variety of guitars in store would be nice but it's not a problem. They'll get anything you want.Despite being a big box this store maintains the old ostaneks vibe.Love coming here.
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20 Grote St, St. Catharines, ON L2N 2E8
Long & McQuade Musical Instruments