Collins-Mehling Transfer Agent ARPIN Van Lines

I wish there is a lower rating which I could give.Dishonest sales consultant (watch our for Nina based in Calgary). Made empty promises and messed up my moving schedule. Lied about truck broke down, but it was not true after to found out from the dispatch.By the end they threatened me to pay otherwise they will not unload my goods.They only response from customer service was that “this is your bill, you have to settle it”.There are plenty of companies to choose from. However, I would like to add that the movers who handled the goods were excellent!

It's about time I must say something about Collins Mehling Moving company. Tiffany, receptionist conveniently forgets who you are. Joy, the supervisor just doesn't return calls. Yes, they are the cheapest rate per hour. But in the end, you will have lost/stolen soooo much more. - I first used them September 2009 from White Rock, BC to St. John's Newfoundland. Be careful of the person responsible for logging all that crosses your door path. Tiny numbered stickers are placed on all boxes/furnishings. Back then 2009, sitting permanent on my kitchen bar stool, data logger, he over-weight with a sore back, we had to alert him to place the stickers. He saw all that was being carefully bubble wrapped packed into boxes from my China cabinets. 7 boxes never made it to St. John's, NL. No stickers. So much broken. Apparently one of 4 chairs got delivered in Moncton NB. That was returned by 7am following day. No scheduled flights into Nfld and impossible by ferry from Port aux Bas. I even bought extra insurance $300. This cash receipt was bogus when I approached a lawyer and given all my broken things. I tried to claim through Collins Mehling. My correspondence was not responded to. Shame, I was heart broken to lose so many treasured things. No attention is paid to the 25 large red fragile stickers I again placed on my return move back to BC May 2019. I was told a second time that it was a straight-thru-run. No unloading; but apparently they do in Ontario.- April 29th 2019, I thought I had them CM, beat this time; but I caught 5 boxes that Marion/Marilyn, data logger (resides in Nova Scotia with Blair, Driver) swore she checked; but I had to alert her to place those tiny stickers. ....oh sorry, I missed those. Again, every item/box was labeled both sides with my new address 8×11" largely printed twice

Choose this company if you like your stuff handled with care! Excellent!I have moved numerous times and have had my share of difficult move. I hired these movers for cross country move. They were absolutely excellent. Not only did they wrap all my belongings in blankets, they even took the time to set up my beds upon arrival. The service I had with them was unsurpassed. The sales person gave me the contact of my driver so I could be informed of delivery date and such. Ron was my driver. He was extremely caring and kind. Best customer service I have had in a long time. He did everything to make sure my belongings arrived on time (which is hard for cross country move). Everything arrived safely and was handled professionally. Movers made sure to itemize all my belonging. I couldn't be more satisfied. I recommend this company very highly

We chose Good Ol Boys/Collins-Mehling (the sister company) moving company for our big move from Ontario to Alberta and could not have been happier with the service we received. Jesse was a down to earth person, I never felt pressured and he was open about costs. I had heard horror stories about spiralling costs and prepared myself for the worst. Jesse was communicative throughout, always answered my texts and was easy to deal with.On the other end we waited and received great news, the weigh-in was actually under the estimate and so the costs were going to be less than we had been quoted for. After an expensive move, this was welcome news! Joy from Collins-Mehling was a pleasure to deal with, she was responsive and flexible.The truck took 15 days to arrive, within our quoted time and the crew from their sister company Collins-Mehling handled the delivery. They delivered a day later than originally planned but they were communicative about this. Such a good group of guys and were professional, polite and fun. Jeff was great at explaining the connection between Good Ol Boys and Collins-Mehling. Our belongings arrived safely and there have been no casualties that we can see thus far!

I am reading all of the previous reviews of this company and am somewhat surprised by other reviewers negative comments and experiences as they certainly are not reflective of my own experience. Perhaps it was the size of my move (which was small) or the way I elected to communicate with them, BUT overall I found ALL staff from the initial sales contact through to the accountant right down to the moving crew to be professional, friendly and attentive and caring of my goods and schedule. They were the ONLY ones listed with the Better Business Bureau of the recommendations I was provided by Moveit.ca and their quote came in at even less than I was prepared for (given other moving companies' records for passing on bills reporting weight overages at the delivery site) I was communicated my bill by email well before delivery. Everyone I dealt with was helpful, honest and friendly. I was extremely pleased with the entire crew and would not hesitate to recommend Collins-Mehling to anyone.

This company was contracted to do our cross country move thru a moving contractor and we paid nearly $20,000 for the driver to show up a day late from his 4 day moving window. On the day he arrived he was 4hrs late from the time he promised us. I was told that I had to personally breakdown certain patio furniture and work tables or I'd have to leave them behind. On the the other end of the move there were a number of items damaged and missing. When we filed a claim the company stopped returning emails or phone calls and even when we informed the Moving Contractor who hired these guys they still only offers to pay roughly 10% of the claim value. I would definitely NOT recommend this company for any move, whether it be cross country or across the street. If I could I'd give them zero stars I would. At the end of it all we were only able to get back approximately 25% of the value of our insurance claim.

Absolutely horrible to deal with. This company was subcontracted by 2 Smell Men with Big Hearts.As other reviews have said, this company has no concept of sticking to a delivery time, and won't take responsibility for mistakes. Our shipment from Ontario to BC was forgotten about, so it was late by 2 weeks (took a bit over a month from pickup time, instead of the 2 weeks we had originally planned on). I had to call the dispatcher multiple times to get updates, and each time he tried to rush me off the phone and not give any update. Not ONCE did they get in touch with me first, except for about 2 hours before they were about to drop off.We were lucky that all of our items are accounted for, but the major delays and lack of communication was frustrating.DO NOT use this company for your move.

Five framed prints (w/ glass) were broken, one large picture didn't arrive, two larger ceramic planters were broken, one floor lamp was completely wrecked, and my hearing aids are gone. None of the plants survived due to the truck sitting in Calgary for over a week. The two individuals who packed up my belongings were not in the least friendly. I've sent two emails to Betty Bennett for a response with nothing to date. Subcontractor for another trucking firm who I assumed had a good reputation. This company just wants your money.

This company was a forwarding agent to move from Toronto, ON to Winnipeg, MB. It took almost 6 weeks for the boxes to arrive after multiple date set backs. 5 boxes were lost with no explanation or retribution for this. Would not recommend.

Don't trust their estimate! The sales person was off by 40% (about $4000!) and told me they would take 7 to 14 days to deliver. We got our things 19 days later with a stupid excuse about getting stuck in Toronto. The driver was fine, but the office staff don't care about you once their have all your belongings. I would NEVER trust these guys again. They made a number of marks at both homes in our hardwood floors and walls. A couple of boxes have been lost and approximately 20% of items didn't even have a number on the box to track.