Auto West BMW

Updated:Went here for a service (Oil/Air Filter/Engine Filter change) and it was great. Amaan did a good job guiding me through the process and it’s just like how I expected it from them. After the service, I’ve experienced some confusions which they have addressed and cleared right away. As a first time BMW owner, I’m quite new to the environment and the brand but their patience with my questions and inquiries are outstanding.

I wanted to express my gratitude to Fiona Su at Auto West BMW for her exceptional customer service and professionalism in helping me renew and find my dream car! This is my 4th BMW in the past 11 years with her. She always put customer’s best interest first and gives us best advice to meet our need. She is extremely knowledgeable and very patient in answering all my questions during the orientation and test drive. With her expertise and help, I got the best deal and my mom’s favourite car! Thank you Fiona and auto west BMW for delivering such a wonderful client experience!I will strongly recommend Fiona Su a go to person if you are looking to buy or lease a new car at auto west BMW!

I recently picked up my new 2023 i4 M50 here with the help of my sales rep Linda Yu. Throughout the entire sales process from configuring and ordering the vehicle all the way to trade-in and delivery, Linda helped me every step of the way, providing guidance as well as frequent updates during vehicle production and shipping. Thank you so much Linda for getting me into my dream car so quickly! Definitely recommend Linda if you're looking for a new or pre-owned BMW.

I wanted to take a moment to express my gratitude for the exceptional service I received from Fiona Su during my recent car buying experience. Fiona was incredibly helpful and went above and beyond to help me locate the perfect electric car for my needs.From the very beginning, Fiona was attentive and listened carefully to my requirements. She was knowledgeable about the different models and options available, and patiently answered all of my questions. She took the time to understand my budget and preferences and worked diligently to find a car that met all of my needs.Fiona was always responsive and kept me informed throughout the entire process.Thanks to Fiona's expertise and dedication, I now have the perfect electric car that I absolutely love. I am grateful for her outstanding service and professionalism, and I would highly recommend her to anyone looking to buy a car from Auto West BMW.Thank you once again, Fiona, and Auto West BMW for an exceptional car buying experience.

I would like to share my updated review for Auto West, the car dealership that recently resolved an issue with my BMW X5's rear entertainment system. I had been struggling with this problem for quite some time, but thanks to the exceptional efforts of Derek R, the Operations Manager, the issue was successfully resolved within a few weeks. I cannot emphasize enough how impressed I am with Derek's responsiveness and clear communication throughout the process. His dedication to customer service is truly commendable, and I give him a perfect 5 out of 5 rating.I would also like to give a special shout out to the General Sales Manager, who proved to be extremely responsive and supportive during this entire ordeal. Their involvement and willingness to assist me further reaffirmed my positive experience with the dealership.I must commend the entire Auto West team for their outstanding work in resolving the issue with my car's entertainment system. Their expertise and efforts are highly appreciated. I am truly satisfied with the outcome, and I am grateful for their commitment to customer satisfaction.I would not hesitate to recommend your dealership to others in need of automotive services for their BMWs. Keep up the excellent work!

Thanks Auto West BMW sales representatives, Winnie, for her detailed and patient explanation.Comparing with the others, I don’t be the waiting list for a plug in hybrid vehicle. I got it and satisfied the X3 and their service.

I have just recently purchased a BMW X4 from Auto West BMW dealership.I would like to commend Vinci, the Sales Manager, for her service. She patiently listened to my need and budget; and tailored a vehicle that exceeded my expectations. Under the current supply chain climate, it might be difficult to have a new car soon. However, I was able to receive the delivery much sooner than I expected. I also appreciate her timely update.I would also like to commend Fiona for her time in explaining all the features closely and meticulously, as BMW has a lot of features that could be puzzling for new BMW drivers.Cordially.

Just picked up my brand new i4 M50 a few days ago. Jose Fung was the sales associate who helped me throughout the entire process. He was so patient and professional in answering all my questions and concerns. I really had a fantastic experience at Auto West BMW Richmond with him. I would definitely be recommending Jose to everyone who is looking for a new car from BMW.

Fiona was a great help in getting us connected with our new X1. She works in a very timely fashion and was respectful throughout the entire process. As the sales consultant who has worked here the longest, she proved to be full of experience and very enthusiastic regarding cars. Thank you!