Country Hearth & Home

Great staff, awesome service, knowledgeable staff.

I don't recommend Country Hearth & Chimney Inc.got quote for 1 hour and $50 partgot charged for 4 hours and $144 part

PLEASE DO NOT PURCHASE ANY GEOTHERMAL SYSTEM WITH THIS COMPANY. I KNOW AN ELDERLY COUPLE THAT GOT TAKEN TO THE CLEANERS IN THE WORST WAY.•THE COUPLE BARELY HAVE HOT WATER•THEIR HOUSE WAS UNECCESARILY RIPPED APART TO INSTALL AN OVERLY EXCESSISVE AMOUNT OF DUCTWORK TO THE POINT WHERE THE ROOFS OF THE ROOMS ARE SLANTED BECAUSE OF BULKHEAD AND NOW BEDROOM DOORS WONT CLOSE. PIPES WERE RUN THROUGH UNESSESSARY PLACES AND LARGER THAN NESSESSARY HOLES TO RUN THEM THROUGH. I MYSELF (WITH FRIENDS) RECENTLY SAW THE GAPS TO THE OUTSIDE STILL THERE - LEFT BY THESE PEOPLE.•NO HUMIDIFIER•NOBODY CAME BACK OR IS COMING TO MONITOR THE CLOSED LOOP IN THE POND•INITIALLY A SERVICE TECH FROM COUNTRY HEARTH AND CHIMNEY WAS CALLED TO CHECK THEIR FURNACE BUT INSTEAD THE TECH BROKE IT AND LEFT WITHOUT ANY APOLOGY, WITHOUT ANY PLAN TO FIX WHAT HE BROKE AND WITHOUT TAKING ANY OWNERSHIP AT ALL.•NO DIGITAL MONITORING SYSTEM•THERMOSTAT DOES NOT WORKAND THE LIST GOES ON AND ONTHE WORST THING ABOUT THIS IS AFTER THEY GOT THEIR HUGE AMOUNT OF MONEY FROM THIS ELDERLY COUPLE THE SHEER RUDENESS, LACK OF COMPASSION AND EMPATHY FOR THEM WAS/IS ASTONISHING. COUNTRY HEARTH AND CHIMNEY DO NOT CARE ABOUT YOUR SITUATION OR WHAT THEY DO TO YOU. BUYER BEWARE!!! The only reason I gave one star is because it’s needed to be able to write this review.

Good service and nice people

What a lame business. I called for a service call on a propane stove that we purchased from them and was told that I would have to wait a month since their staff were working for another company. This business is set to close their doors and totally on their way out.

The Country Hearth team installed both our geothermal system and our woodburning fireplace insert, and they were friendly and efficient at both. Reg, the owner, even came to the rescue a couple of times during the oil-furnace-to-geo transition, and the staff found a way to adapt the insert to meet the current building code while maintaining the existing fireplace design. We are very happy with both results!

Reg and his crew built a bathroom for us in the basement of our country home .had to cut out cement floor for pipes and install a up flow toilet. Beautiful job .completely satisfied with work.

I called Rob three times to have him source the large size filter for the air cleaner. Due to Covid he was slow to get to me but finally came through.