Nella Cutlery Ellesmere

Sold us defective griddle and sales rep ( Mac ) said that we should’ve spent little more and get a expensive one even tho when he was selling it to us. He didn’t mention that he is brand new griddle that we bought from them won’t work although we bought warranty and griddle still can’t be fixed. They never call you back when they promise you that they will do. spent over 10K dollars on this place. Never again. Scammers

I’m in that store today and around 4.30 pm and I ask the young grill for a washroom then I hear the oldest woman work in the cashier said no then I told her I want to paying staff but I need to use the washroom first because I’m coming from 2 hours drive and she start speaking £€¥€£ in her language …for me now I never ever come back again in this company because it’s happen to on North York location but that time I didn’t make any reviews for him but now all the staf it’s has bad experience and services

Great service. Team working at Nella Ellesmere location is really helpful and special thanks to my Sales rep. Mac . Thank you once again for all your help.

Sold us defective griddle.and the sales Rep which is called Mac told us that if we bough a more expensive one this wouldn’t have happened.

Nalima was very professional and friendly and guided us through to the right department and items needed for our new restaurant

Jamie who works here was extremely knowledgeable, efficient & helpful. I had a list of products I needed and he was able to check stock and offer alternatives for items they didn't have at their location. He put everything aside for me for curbside pickup and it was an overall great experience!

I bought two brand new refrigerators from Nella! One of cooler is leaking water now and another one is never working until my store grand opening in July! I called the company want to change another one. Sales manager told me the Nella policy is ‘no refund and no change’ I don’t agree the unreasonable policy but I have no choose!Service technician came my store three times and never fix it!After a month negotiation the Nella let me upgrade another one and I have to pay $300 more first then make a change!I doubt the never working cooler is a demo one or second hand because there are no box, no guarantee certificate, no user’s instructions! Therefore, I insist have a test in my store. If working good then I will pay but the manager refused my suggestion! How can I trust Nella again? If the new delivery cooler has problem again! How ca I do? Return it? Change another one? Waiting for repair and waiting for parts? I bought a brand new broken cooler for almost four months! I am a businessman and losing money without the cooler!

Myank helped me to find the right kitchen equipment that I needed. He was friendly and he always follows up my order and ensure on-time delivery. He is very informative and answering all the question of ours very patiently.

They have a good collection.They have also used equipments .The price little higher

These guys sold us a defective grill. Took it out the box and wasn’t working to start with. Very frustrating experience and I wouldn’t recommend coming here if you want a headache. Too quick to help us purchase and take our hard earned money but not quick enough to help us solve our problems. NEVER BUY BIG PURCHASES FROM NELLA!!!