Davis Fuels, A Division of McDougall Energy - Office

Excellent customer service tonight! Our valve cracked and we had propane leaking. The technician was out within 2 hours and had everything fixed. We were not left without heat for the night. Cannot thank your staff enough for the great work!

It's a shame to see how little their loyal customers matter anymore. It is not the same company the Davis's left, this is what happens when big corporations take over the local family run successful business. Shame on McDougall.

Horrible company to deal with. They make you promises to get your business and everything is all wine and roses. Then they try to take back those promises and charge you a ridiculous amount of money if you decide to cancel with them. Tell you that there is no contract stating how long you have to be their customer but they are going to make up things to charge you for to re-coop their money. Bad, bad business practices.

TERRIBLE Experience. I'd give them less than 1 star if that was possible.Stopped filling our residential tanks end of 2021. I called when we were at 50 & 40% (2 tanks). We weren't a priority. Ppl less than 10% were the priority (for reference that was in Jan 2022). They'd try to book us when they do country properties". My question - do you do many city residential properties? I called again in Feb

Would be lovely if your drivers learned to drive.. I was cut off by your driver 5 minutes ago & he kicked up stones and cracked my windshield. So thank you for that and the extra cost this time of year!

Over filled my tank twice, I had to go to their store to pre pay. (Because I'm a renter) When I got home my tank was full to the top. $1000 of oil in it when I could only afford $400 worth. I called them and delt with them kindly. Also requested to pump my tank because I could not afford such a high bill. Then they told me I could pay it off at 0% interest and I could take as long as I wanted. 6 months later I got a letter from a collection agency on behalf of the unpayed funds... Thanks for the great service. Don't try and make a living off overfilling tanks so that you get your money. It's not good practice.

Interesting reading the reviews - a very big mix. My recent experience has been really good. Our oil boiler broke christmas eve at 10pm. I called christmas day at 8:00am, at a contractors suggestion, and Davis/McDougall was able to get a tech here by 9:30am. Obviously there was an emergency charge - but it wasn't outrageous to the point I thought 'well I'm never calling them' and ultimately I was happy to get my furnace going (this year had that 100kph -35C brutal storm for 3 days going on). I had an issue a few days later with my online account and they were able to fix it in about 15 minutes, and today I went to order oil and when I said I was below an 1/8th of a tank the receptionist/coordinator said that was pretty low and she was going to try to move me up the delivery list to go faster than the usual 3/5 day scheduling. So I have experienced good customer service.Fuel oil is brutally expensive this year - our costs have double from last year for a fill. It would be a dream if they could find a way to be a bit more competitive without loosing customer service quality but that is a challenge for any business. If they started slashing quality of service to get the cost down it depends what type of issues I ran into if I could stay with them.

5 star! I like stars. They're so beautiful. That's why you get five!Never been here. Always gone next door to the better Esso.I see lots of negative reviews, thought I'd give it a higher rating to bump up the rating!

I have been with this company for just ever a year , I am on auto delivery and I have run out of fuel 3 times already this season , when I call them it usually takes 8-10 hours for them to show up or the next day , this is horrible service. At the end of the season I will be switching propane suppliers , because I am fed up with the poor service Davis fuels provides

Unreliable, ever since the company was sold, it is not longer family owned! The big corporation doesn't care about the families that have been with the company for 10+ years. Automatic deliveries that don't happen when they should, leaving customers who want that service to figure it out for themselves and end up running out of fuel. DO NOT RECOMMEND!