Lennox furniture Inc

Update:After their reply below I emailed them detailed info. It's been over a month and NOTHING. Absolutely no response from their side.---------I purchased a glider chair for my sister and she absolutely loved it so when I gave birth I decided to purchase the same chair in different color. My chair arrived defected. Like you can't even glide as two pieces of wood are in the wrong position. I called and emailed. They requested a video. I sent the video, they said parts are unavailable. I bought the chair in August, it's now 9 months and absolutely nothing. I'm beyond upset. It was like throwing money down the drain.

Hi,First negative review for me, but I also never had such a bad customer services combined with such a bad product.Unfortunately i did not read the review before buying a rocking chair from Lennox. We got the chair when our son was born, within 6 months whenever we tried to rock the chair it would make a loud impact noise. We tried to call the customer service multiple times, they say that they don't have the parts and do not want to help whatsoever. I would not recommend buying any rocking chair at Lennox unless you want to waste a couple of hundreds of dollars and end up stuck with a faulty chair.

Amazing service and products. We deliver their merchandise and expedition is excellent.

No screws with the rocking chair. Very disappointed. Other than that, the chair looks nice.Monday, June 6th, 2022My Dad finally found the screws in the package. The bag wasn’t on the box. It was in one of the cushion bags at the back of the cushion.The rocking chair looks perfect! Everyone loves it! Many thanks, Lennox Furniture!

I hate to do this, as I don't enjoy writing negative reviews, but I want to make sure no one else ends up in the situation we are in.We bought a new glider (Capri Swivel Glider Recliner) for our second baby from Lennox Furniture last February (baby was born in May) since it was recommended by a friend of a friend, and we had also heard that shipping was fairly quick from Lennox at a time when there were a lot of delivery delays with other companies. The chair has been great - we love the look and it's been great for rocking our little one. It has come in especially handy because sleep has been a challenge (we didn't know how good we had it with our first child!), and so we have spent many hours in it both day and night.A few weeks ago (he was 8 months old), I sat down in the chair normally as I usually do with him, and I could feel that something broke under me as I sat down. We suddenly tipped backwards quite a ways (thankfully the baby thought it was funny and wasn't scared like mama!) and the chair wouldn't rock properly anymore. It was making strange noises when I tried to move it, would get stuck, and stopped swivelling.We took a look underneath the chair, and sure enough, a piece had broken. It now sits at an angle, doesn't rock properly, and makes a lot of noise when you try to rock in it or get up from it (really not ideal when you've finally gotten a baby to sleep!).We emailed Lennox Furniture and they asked for pictures, which we sent. Their response was they don't have the part". We replied to ask what they would suggest we do (it's been less than a year and regular use). No response. So I called and asked again - they asked me to re-send pictures and also mentioned that the warranty on upholstered chairs is only 3 months. 3 months? Yikes. But I appreciated that they wanted to see the pictures again and look into the issue.Unfortunately

Customer services are friendly. They gave me all the details for me to order it on their website. The shipping is quite fast and the product is good (for now. Let see if it is durable). I will likely to buy more furniture there.The only reason I gave 4 stars is the delivery company that they are doing business with. That delivery company is the worst. They do not ring the bell, they drop my recliner glider chair on the drive way near the place were they collect garbage on a rainy day. Luckily my neighbor saw and told me and help me to bring it in.

They didn’t reply my emails neither answered my phone calls!I would say no customer service instead of bad customer service! No support at all.Any way I purchased side bed crib for new born and it came with spiders! The spiders were stuck and couldn’t remove them!

Bought a chair second hand from a friend. One of the bearings has completely fallen apart. We have inquired multiple times with customer service to obtain a replacement part and have had no luck at all getting any help. Upon disassembling to repair the chair myself I have found multiple faulty bearings. These are cheaply made pieces of furniture that are very over priced for what they are.

The products are amazing. The rates are genuine. Happy customer. Recommend all to buy tfurniture from here if you are looking for best quality must buy place.

They are very quick to respond and understand the requirements of the customer. I found them very cooperative and the products are high quality and with a premium finish. Highly recommend.