Rent In Ottawa Property Management

Rent-in-Ottawa is definitely one of the best property management companies to work with. I have two apartments rented in 2021 helped by them.I want to appreciate the owner Joe and their staffs Meghan, Jennifer, Iliana, Jessica, ……First of all, I know that It was not easy because there are more and more rental properties appeared in the market in downtown Ottawa in the last few years, and on the other hand, due to COVID-19 more people worked from home and less people need to rent the property.Secondly, they are very professional. They helped me a lot from the time even before we moved out of the property and didn’t start any renovation in it.They first came to my home in 2019 and gave me some suggestions for how to prepare the rental property, especially the installation of a fire door between the two apartments requested by the code, and how to set up a common passage to a shared laundry in the basement.The owner Joe, working in the market for 30 years, is very professional, experienced, patient, and easy to work with. He gave me a pricing suggestion but patiently listed the property with a higher price requested by me.The property wasn’t rented for more than six months until the price was reduced to an amount close to what Joe suggested at the very beginning. They could have spent less time and effort in the matter if the price was listed as what Joe suggested. However, they never complained nor charged anything more than the amount mentioned in the agreement.They are very serious about the tenant screening. In eight months, the two apartments were finally rented out to very good tenants. It was not easy because I heard quite a few cases that the tenant couldn’t keep paying the rent due to the Pandemic, and for that reason the owner couldn’t evict them so they have to accept the lost.Recently there were a couple of repair issues in the property. Joe and others helped to have the problems fixed in time using their common service provider, and charged reasonably.Until now, I am very satisfied with them and looking forward to continuously working with them in the future.I would strongly recommend this company to anyone who wants to entrust a property management company to rent out their property.

**EDIT - If you want to see how professional the company is, read the replies to the reviews. If they invested as much time in honouring contracts and property management as they did taking shots at model tenants they might not have so many unsatisfactory reviews. Beware before dealing with cowboys, the difference between a good one (like the original PM company that ran the place and set the terms of my lease) and the amateurs at RIA is huge - do yourself a favour and do your due diligence. I suspect the garage they recommend I utilize will probably be an upgrade from the no Internet, roofless & full of of trash building they were operating**Had a very poor experience with Rent In Ottawa. I had a great working office space, and then RIO took over the property management and everything fell apart (literally in the end).When they took over the building they literally didn’t carry over any of the services needed. The Internet was out for weeks making it unusable (I ended up working in their shared office for a while as I literally had no space to earn a living) as they forgot to start with a provider when they took over. Then the trash started to pile up because they didn’t carry on the cleaning of the property.Roof blew off the building during the derecho (and is in the same state months later) and building was left in an unsafe condition, and despite several emails over several weeks they went completely missing, ignoring any questions for updates, alternative solutions etc.)I requested termination of lease due to not having any service that I was paying for, as well as my last months deposit, but like usual never received a reply.Would not recommend.

Joe and his team from Rent in Ottawa(RIO), was nothing but professional, reliable and accommodating when using them for our rental needs. My expectations were blown away with the level of service he provided us. They went above and beyond for all our rental needs and are always available and easy to talk to. They definitely provide first class service. I would highly recommend Joe and his team at RIO for all your rental\investor needs with no hesitation.

Amazing people to rent from. Joe and Jennifer go above and beyond what is expected from a rental agency. As a property Management they kept open dialog about repairs and answered any questions I had. I would 100% rent through them again.

We recently had the deck replaced on the property we are renting. While it to did take a little longer to start it than promised, they did a beautiful and quick job.

This company if you can even call it that are so bad they resort to leaving 35 FAKE reviews. Actually super duper funny. Maybe you shouldn’t leave the fake reviews for all the same companies LMAO!! Joe the owner is reminiscent of an 80’s used car salesman selling 15 year old cars out of a trailer, definitely a failed realtor.I rented using them from 2018-2021. We had taken the house with existing paint and floor issues, upon moving out they tried to bill us $10,000 to fix the pre existing issues lol. Also I remember some lady, I believe it was Andrea, just randomly showed up at our house at 9am trying to serve us a notice to re paint the house or move out within 30 days, was laughable. Upon move out the owners told us that they had ZERO communication with rent in Ottawa and they were unaware of the pre existing issues lmao.

We’ve owned a triplex income property for approximately ten years with the undersigned responsible for everything including rental collections, tenant searches, maintenance, fielding tenant calls, etc. With no disrespect to the tenants, over time, the responsibilities conflicted with other priorities such as travel and leisure time. In the last 2-3 years, we decided to go with ‘Rent in Ottawa Property Management’. What a great decision that proved to be! Joe and his team are professional, friendly, responsive and above all, patient with particular tenant issues. On a few occasions I found Joe’s experience to be invaluable. In hindsight, we wish we would have gone with Joe’s property management team years earlier and for those considering, we highly recommend ‘Rent in Ottawa Property Management’.Dave & Donna Macdonald

I had the pleasure of renting a property through Rent in Ottawa Property Management. Joe Moreno the owner has been a pleasure to deal with. If I ever had an issue with the property itself, Joe and his team were quick to deal with them in a very timely manner. They would always bend over backwards to get things fixed or dealt with. I would highly recommend rent in Ottawa property management.

Quick and professional work by Joe and his team. Was skeptical about the lease I was signing, went through a lawyer, paid the extra $$$, yet was informed nothing in particular I should be worried about. Double-checked any concerns I had and Joe was able to answer them in great detail.Joe follows up by checking on us from time to time to make sure we're still happy with the property. Whenever we need something and ask for help, Joe is the first one to respond and lend us his expertise.See that big red building, that's one happy customer that has now become four.Keep up the good work Joe!

We have been renting with Rent in Ottawa for almost 3 years now and really love and appreciate their service. They always fix and deal with every issue that comes up! We never feel ignored but cared for. Even yesterday their technician Adam came right after the step broke and we requested maintenance fixing work. He worked hard on the step and did fantastic job! Great people and great service. The owner of the house should be happy and sleep well knowing his house is in good hands!