Embassy of Nepal

I feel ashamed to say that my embassy provides under par services. The phone is never answered, I cannot expect them to reply my emails or voicemails. I request you to level up your services and be available whenever your people need you.

At least Nepal embassy should have someone working as employees who can speak & understand Nepalese languageThere were hijab wearing probably Bangladeshi women women working in Nepal embassy and they can only communicate in English they don’t know how to speak Nepalese language!It does not make any sense to me because many Nepalese people and senior citizens from Nepal can’t speak English fluently and they only know Nepalese language.This is serious issue and this issue should be resolved immediately

All the employees, I found here, are very friendly and welcoming. Passport renewal process via Embassy of Nepal, Ottawa is very simple. I found it hassle free to renew passport here than in Nepal. And, it only took about 32 days for me to collect the passport.The only reason I gave four star is because of the lack of presence of Nepali Customer Service Representative. I understand that people coming to Canada can easily understand and speak English, however, tone of the mother tongue could energize them and help to make them feel home like experience emotionally.I would expect and hope that the Ambassador or the other hiring personnel would keep this thing in consideration when they get a chance/time to hire new Customer Service Representative.

Pls fix your e passport pre enrolment online booking portal! I tried to book my appointment I couldn’t. I tried so many times!!!

There should be a Nepali speaking employee who attends calls first. Does this make any sense to hire someone who only understands English in Nepalese Embassy?

The lady on the front when I was there is rude, absolutely ZERO professionalism.

Sometimes the call gets unanswered but when they do take call , they provide all the required information clearly. Fast & nice service at the embassy. Excellent.

For 7 days I am trying to book appointment date for passport renewal but it is impossible.The software system says wrong code although it is correct.Server busy even whatever time you try.I tried more than 50 times.

Honestly one of the worst places with the most dishonest and most arrogant people, and it is such a shame since it's not a place you can do things without. It is an important place you need to rely on, but the people working here are so rude and full of themselves.