Groupe de médecine de famille universitaire

This is the worst clinic in Gatineau. Rude receptionist(s) and they have/use no common sense at all. They don’t care. Complained twice for how trash their communication is and nothing is being done or changed. If you just got a family doctor there let me tell you, it is pointless and you will have to use the emergency care at the hospital for emergencies anyway as they are NEVER available or never book you for emergency appointments. Plus, they make no effort to speak or use English. Doctors are fine but guess what, you most likely never speak to them as you barely get appointments so this place is just useless and dogsh*t. I am shocked to see how trash this health institution is. Don’t go there unless you want them to ruin your day.

Expect to wait sometimes over 30 mins after your appointment time, this is the biggest drawback. The doctors are great, most speak English(everyone I met, at least). Call wait time on average is 15 minutes so that's pretty bad too.

They never answer. You will calling up to five time a day and they won't pick up. They usually hang up on you. I have a family doctor with them, and I feel played, I need to go into a walk in clinique instead to be check. What was the point being with them ?

Let me start by saying that I absolutely love my doctor and I do find the staff polite and professional. My major issue with this place is the booking system. There is so much confusion with their system about the appointment being a phone call or in clinic. It may show up as a phone call in their system but the reminder email you get says in clinic, etc. For this reason, I have missed" appointments where I was waiting for a call and on the flip

i have the best doctor ever . 5 stars forhim . But the service over the phone is ZERO . its a very long wait and they never answer after all .

Worse service ever ! They make appointments by phone and then don’t call you. Spent all day trying to call them. Had all my information incorrectly and then tell me they called me with no voice message left. Bunch of liars ! So they cancelled my appointment !!Useless !Only lady that was nice to help me was Nicole. I feel bad for her to have to work with people like that.

They failed to give important information when making the appointment and it's also not listed on their website. So when showing up for the appointment on time, we were turned away because of THEIR mistake! You'd think that a doctor's office would be a little more helpful seeing we weren't told information so that we would be able to get seen or provide more paying options so that clients don't get turned away... If it's your mistake, others shouldn't have to suffer for it... Won't be returning.

Doctors and nurses at this location do care, but unfortunately it is impossible to even get to them most of the time due to the administrative staff and support personnel being understaffed.It is very hard to reach them by phone to book an appointment, which is the only way to get one really as the CISSS website does not list any appointment dates for any doctor at this location.Until the above issues are resolved, I would recommend seeking another clinic for your primary care.

I have been there before quick in and out, solved the issue it was great. Trying to make another appointment now, been on hold for 50min. That's ridiculous. I would book my daughter to her family doctor, if she had one. She's still on the waitlist. So we have to go this route or Appletree. Not impressed.

The guy who answers the phone is completely rude, and unprofessional. Every time I call, I press 9 for English. 9 out of 10 times my call never gets answered. When i leave it in French, within minutes they answer. It's horrible trying to get appointments. My doctor has told me to call and ask directly for her so she can take my appointment because every time I call,they tell me she's booked, yet when I talk to her that's not the case and she fits me in. Really frustrating dealing with them. Love my doctor, she's always been great with my family. If it wasn't for her, I'd have changed office a long time ago.