Shaw Communications

Shaw needs to change their policy on screening IP addresses. I'm a Canadian snowbird and along with quite a few more from our Village, we can't access our Shaw accounts while in the USA for the winter. I've chatted with Shaw several times and called customer support but all I get is, that is the way it is, there is nothing we can do for you. The people responsible for this policy need to realize that their customers don't always stay home so they can get at their accounts. I've been forced into setting up a VPN connection to access my account.

Actually we took the shaw wifi last year and they do a contract of 2years and during this contract no one told that if you move to the no serviceable areas even it is in BC they told us that we can’t provide you the service and even i went to india for 3months i call them and told them to put my account on hold but didn’t do that they just start sending the bill for 3months which was around 600$. Now when i call them that its not our fault that we change the address or your services are not available in that area they were like so just cancel the contract and pay the suspension fee of around 350$ so when i told them that no one mentioned that during the contract that you cannot move to new areas or any no serviceable area so they said that we mentioned during the contract that if you cancel for any reason you have to pay the suspension fee but we don’t want to cancel they told us to cancel because they don’t have services there. If i ask them to send me the recording of phone call during the contract the refused to send it out. This is completely wrong and unacceptable. We are goiing to file the case against shaw

Awesome service from Stacy today! She helped me get a new phone and it was seamless and joyful. She even gave me some great tips and put my screen protector on for me! I’m super happy I stopped in today and got everything I needed and more! Thanks Stacy!

Horrible company. I cancelled my service after a year and they charged me over $240 in cancelation fees. They stated it was on my “contract” that I verbally agreed to over the phone when they read through the 10 pages of terms and conditions, but it was no where on my actual paper agreement I received in the mail. I tried fighting it multiple times and they continuously said “there’s nothing we can do, it’s in the system.” I brought up numerous CRTC violations they made and each time I’d be put on hold and they’d come back with the same response.Completely unethical company. With all the streaming services out there, it’s only a matter of time before they go completely under. Can’t wait. Disgusting.

Had to return my digital box after I had Ryan (installer- who was a great guy) at my apartment for hours trying to resolve a signal issue. Box worked for a week before I found myself at the retail counter having to swap it for a new one. The girl behind the counter was sweet and even gave me a new remote as hadn’t thought of bringing it with me to save me a trip in case there was an issue with that. A smile and a caring attitude sure goes a long way. Thank you to the hardworking employees of Shaw !

If you want no competition fix your problem, bottlenecks in Lloydminster or provide free service. You promise lots of things but in reality is money grab no action on steady internet connection.

Just cut my tie with Shaw after over 20 years with it. Always the same cycle, pay for a premium price, and, gradually, they charge you for the same price but the internet speed drops to the lowest level with outdated equipment unless you call them to bargain. Or, they would not do a thing for loyal customers. What is more, when you leave them, they charge you $50 for transaction fee" which really leave bad taste... Definitely agree with other reviewers here: all they try to do is to squeeze more money out of you. Done with the company and stay away."

Construction company broke my cable comming to my house. We have phoned Shaw 20 PLUS time requesting a repair. Finally one agent was honest and told me it may be 2 years before it is fixed!!! As a result my temporary line is running across 2 driveways!! Unbelievable and there is no way of contacting anyone that is enpowered to do anything. No wonder Shaw is looking to connect to Rodgers deep pockets!

Your customer service is abhorrent! Spoke with Ramid in retention, and he was extremely rude. For the monthly amount that customers pay, as well as being a customer for over 11 years, this is beyond unacceptable. I think it is finally time to cut ties with your deplorable service. If you are outsourcing your customer service / technical service reps to another country, you may wish to educate them with what is proper customer service in Canada. They obviously don’t care if we cancel our service. Ramid confirmed it during our conversation. Btw, 4 days wait for a technician to do a service call is too long. Why bother having tv cable in the first place?!