The Notary Group - Penticton

They completely mismanaged a real estate transaction.  They waited until 1/2 an hour AFTER it was supposed to close to request paperwork they already should have had. In a letter to the sellers lawyer, they blatantly lied. We would absolutely never hire this notary or recommend them. If I could give zero stars or even negative I would. Edit...reply to comment below. Your managed" the buyers deal of our house sale. And did a poor job. I kept the letter that showed a blatant lie to our lawyer."

We live in the North and recently purchased a property in the Okanagan. Linda and her group were extremely helpful, knowledgeable, and professional throughout the entire process. There were many hurdles they had to sort out on this file, and they dedicated many, many hours ensuring our transaction was approved. We can't thank the entire team enough!

Certainly would not recommend this notary group. Very rude, and had to chase them down to get them to return all ph calls. Certainly would not call them professional.

Honestly I would not recommend them at all. Poor response time, unprofessional and when the completion date time came they didn't do their job at all. My realtor called me the day of telling me the seller did not receive the funds and hadn't gotten any of the proper documents. Took almost 5 hours for them to finish something that was suppose to be the day prior. Higher priced point than other notaries and definitely not worth it. Don't use this company

Very professional, relaxed , thorough and did not nickle and dime" for every phone call

I had to get a rush conveyancing done for a mortgage, and both Linda and Derek, who are actually from the Kelowna office, both stepped in and went out of their way to do all that they could do close within two days. I was surprised by the level and breadth of service the group offers. They were phenomenal. A whole new experience for me with lawyers. So pleasant to work with, and both went far out of their way to make sure this complicated conveyancing was sorted on time. Thank you The Notary Group!

Very frustrating to communicate with the notary group, phone calls are not returned, emails not answered.My house purchase went fine with them, however when there were questions afterwards, they are unable or unwilling to reply to emails or return phone calls. Would not recommend based on lack of communication.

My mom had a very quick closing date, and Linda Caisley and her group (John, Lori, etc) jumped right in to help us out. Linda was amazing with my mom, who is hard of hearing. She took the time to explain everything very carefully to her. Thank you for restoring my faith in customer service and professionalism!

We recently completed 2 real estate transactions, a sale and a purchase, through the Notary Group. All went fine until the actual day of the closing when they called to say there had been a mistake and they needed an additional $1,200 payment immediately via credit card. My elderly mother in law took the call and of course paid the requested amount. Now we have been waiting for 3 weeks to get a copy of the final paperwork and an explanation for the last minute extra payment request. I sincerely hope the payment was legitimate but at this point we do not know and our main concern is that neither of the owners Linda Caisley or Tim Janzen are willing to supply the final signed documentation from the transactions or an explanation of the extra payment. I hardly ever leave a bad review as I prefer to work out the issue with the company but our requests are being ignored and I think folks need to understand the unprofessional nature of this business. I would not recommend them.In response to your reply: My mother in law is your client, I am on file as authorized to receive the information and am not asking for anything inappropriate, neither am I threatening you, I am simply stating facts. I was updated today that the file is still being worked and the paperwork should be available soon.Updating this review on 9/11/20: It has now been 6 weeks since the transactions closed and still no paperwork or credit card charge explanation received. No response to emails, one brief phone conversation with the promise to send the paperwork but nothing sent. I would highly recommend looking elsewhere for professional notary services.

I had to call 3 times to make an inquiry. Once I finally got a call back the person was very rude. They need to take some lessons on customer service to say the least.