CIBC Branch with ATM

My mother has an account at the CIBC in Belleville. The Bayview Mall branch was closed due to Covid-19 and so we had to deal with the N Front branch. My husband is my mother's power of attorney since she had a severe stroke last November. She is still in the hospital. She is paralyzed on her left side and is not cognitive. We are trying to stop payments on a Tech Care company for her computer (which she hasn't had since last November) in the US that my mother had signed up for (unbeknownst to us) and this branch has been NO HELP at all. We have the appropriate documents and our lawyer sent a letter to the branch. They will not budge. My mother is still in the hospital. The woman at the branch said that they are looking out for my mother. So a payment continues to come out of her account every month for a service she does not need. My husband has missed time at work trying to deal with this branch and has made numerous phone calls. Unbelievably terrible service

I use the bank not very often. I do not use the ATM. I go in and talk to the people who work, I don't use machines that take people's jobs.

Everytime I have come to this CIBC location there is always problem and cannot complete the task I have gone in for, they are typically rude and say that you are wrong about your own information. I only come to this location when there is no other option. I would not recommend using this CIBC branch.

This should actually be a zero. I'm utterly shocked at this branch, 20 min for a new card, asked every question they could. I stated I'm getting anxiety very badly after answering everything as my dad isn't the healthiest at home and I'd like to leave. Rolling her eyes at me saunters off with my I.d at that point I just wanted to leave. FULL BLOWN ANXIETY ATTACK HITS, I'm crying and hyperventilating. Again, eyes are rolled and not ONE person was concerned in the slightest. It was an absolutely disgusting show of character - best believe I will be taking ALL of my money out and be switching banks. Didn't catch her name but will find out when I contact corporate.

It was Empty only two Customer in was Grrr 8 Day to Banking

I had a meeting with Kayla today to open a youth account. I do not believe I have had a more positive and genuine customer service experience than I had today. Kayla was knowledgeable, patient, friendly, and overall kind. My son left the bank feeling confident about his new debit card as Kayla took the time to explain the steps to deposit and access funds, the importance of confidentiality, as well as physical security- keeping your card safe. Thank you Kayla!

I have called the CIBC on North Front Street and all get is the answering machine. I have left 5 messages and no one has called me back .The sixth time I called , I spoke to employee and she explained to me about the line of credit and give me direct number.So I have called on her direct number and left a message.....4 days later no call back .

Worst time ever, and the cashier was rude to me. Went to deposit money into my travel agents count for a Disney trip we have been planing for over 7 years. Cashier didn’t know what she was doing, wasn’t friendly and even told me, when I asked a question I can always VOID this transaction if you want sir. Won’t be using this bank again for anything.

told my cheque would deposit today…. no cheque and unhelpful service, i still don’t know when i can access my WORK cheque

Worst bank I have ever been to. I don't think a single person in this branch knows what they are talking about or doing. I spoke with a manager who advised me I would be able to set up a transfer. I drive all the way there to be told they cannot and that i should call telephone banking. I ask if they knew if it was possible for telephone banking to set it up and was advised I don't know". So I called telephone banking and guess what? They cant do it either. Can't even set up a simple transfer of funds from one account holder to another. Not to mention the absolute worst customer service I have ever experienced. These people clearly require more training if they are going to deal with the public. They have no problems taking money every month for bank fees but never want to do anything for the customer. Do not recommend. Go elsewhere if you have the option. I have wasted more than 1 month trying to accomplish something I was advised they could do when they clearly knew from the start they could not. Thank God I'm not a senior