4D Diving & Adventures

Bill hung up on me the day of our appointment (which I had to book a day off of work to accept) when I voiced that it was stressful for him to suggest we cancel because of weather not predicted to arrive until evening. It felt as though he had somewhere else he rather be than fulfilling his promises/obligations to paid customers. When I booked this time slot, he repetitively suggested other times, none which worked with my family schedule. But he did agree and commit to this date and time. I had booked Discover Diving for my daughters birthday, and she has been patiently waiting. To receive such a call an hour and a half before the session was stressful.At first mention of my frustration (which includes being somewhat offended by his previous comments relating to our use of sunscreen), Bill’s knee-jerk response was offer a refund, stating he could “tell” I was “angry”. I explained to him that I was frustrated having taken the day off work for this session. I stated my daughter wanted nothing more than to do this today. He then insisted on the refund. I then told him that his approach to this is unprofessional, to which he hung up.I called the answering service back, and asked to speak to Bill. She told me he was busy and wouldn’t be available. I told him if he was going to speak respectfully to me that if appreciate the call back, otherwise I’d be there in under an hour for my full refund.When we arrived at the office, a woman was there ready hand me $100 cash. While she seemed pleasant enough, I fully expect an apology for being treat that way by Bill.When looking to book, I asked many people I know who they would recommend we book through. I received a lot of Company X is great, don’t go to Company B... One company never mentioned was 4D diving. I should have listened.My request for a callback went unanswered, so I am left with a refund, no apology, a disappointed child, and ultimately I’m out a full days pay.Thanks Bill at 4D Diving for this experience...

Bell

I completed a Naui First Aid/Basic Life Support course with 4D Diving. The online theory portion was better than ny previous first aid training. Bill and his divemaster Kyle taught the practical portion. I learned a lot. I highly recommend them.

Great shop with outstanding customer service. I have been diving with Bill and the club for the past couple of months and have greatly enjoyed it.