Peace Portal Seniors Village

Our Dad has been in care at Peace Portal Seniors Village since February 2020. Our family looked carefully at complex care facilities in Surrey/White Rock area, when Dad 's Alzheimer's worsened.We as a family felt this facility was best suited for our Dad’s needs.The staff are kind, patient, thoughtful and professional. The atmosphere at Peace Portal is lively and active, just what Dad needs.Of course Covid came in March 2020 and the staff were amazing, constantly updating families with what they were doing to keep the facility safe.On September 24th 2020 I received a call letting our family know that one staff member had contracted the Covid virus and that staff member is now at home in isolation. They took their time with me and allowed me to ask any questions that I had and made me feel very confident that they would continue to do everything to keep the facility safe. They also realize how important it is for family members to be in contact with their loved ones and so they are working continuously to have phone calls and/or FaceTime sessions.We know dad is in the best place possible for his needs and my family and I would strongly recommend Peace Portal Seniors Village to anyone looking for memory care or complex care for their loved one.Our family would like to thank the staff for all that they do!

My mother has been a resident of Peace Portal Seniors Village for four months. Eight months ago she was living on her own and had a fall, breaking her pelvis. After two weeks in the hospital she was diagnosed with congestive heart failure, resulting from a heart valve which is tearing itself apart. She is a very frail 89 year- old and is not a candidate for that particular valve replacement and as a family we cannot provide a suitable level of care ourselves, so we began looking at retirement homes. After the hospital stay she moved into a local assisted living facility. This was a beautiful home with a central staircase, a grand piano and gourmet meals. In some respects it was similar to living on a cruise ship, however the experience was entirely lost on my mother. We learned quickly that she was not interested in the meals or the activities and was spending most of her time in her room. After a fainting spell and another stay in the hospital we moved her to Peace Portal, which is a much better fit to her condition and her needs.At Peace Portal the emphasis is on the care. There is a registered nurse on duty 24 hours a day, seven days a week. The care aides spend time with the residents each day and get to know them and their needs. Several times as my mother’s condition changed this was noticed by the care aides and brought to our attention, and with the assistance of the staff we were able to make corrective changes. I believe that at Peace Portal my mother has received much better care than she would have in the hospital. I also believe that living at Peace Portal has extended her life by several months.At Peace Portal the meals are nutritious, much better than my mother was eating when she was living on her own. They are not fancy, pretentious or “gourmet”. She particularly likes the oatmeal at breakfast, because it reminds her of growing up on the prairies as a young girl. My mother has lost her sense of taste and is in early stages of dementia -- Peace Portal provides familiar and comforting meals which my mother likes.As my mother has settled in at Peace Portal, my wife and I have had the opportunity to meet many of the staff and the other residents. It truly is a community, and as a frequent visitor I’ve occasionally been mistaken by other visitors for one of the residents. I’ve been very impressed with how the residents are treated by the staff, and also with the length of time that many of the staff have been employed by the company. To me this suggests a company which treats its employees well and employees who enjoy their work.My other observation is that Peace Portal is less expensive than some of the other care homes in the area. At Peace Portal the daily rate covers almost all of the care my mother needs. A nearby home has a lower base rate but when everything is added in it comes to about fifty percent more for the same level of care – it’s important to check around.In summary: Peace Portal is a well-run home with the emphasis on care, a comfortable environment, excellent staff and is reasonably priced.

Impressed with care my Aunt Nellie has received over the past 4 years. Even more impressed with the communication and reassurance I've received in the past couple of days including 2 comprehensive emails and 2 personal phone calls from management and staff reassuring me that everything was being done to keep my loved one safe from the dangers of Covid. I know she is in the best of hands and I can rest easy.Doree Kustra

Thank you to all the staff working during the Covid-19 pandemic. I appreciate all that you are doing to keep the residents happy & safe. I also value the daily communication (whether by phone or email) so I know what is happening within the facility & what is being done to mitigate the risk of illness. I doubly appreciate those who work directly with my Dad, Juergen. I'm sure it is challenging at times and please know that I very much respect your patience & kindness. Blessings to you all & stay safe. Pearl A.

Our family's experience with Peace Portal Seniors Village was nothing short of amazing. A wonderfully run facility (home!!) with staff that is 2nd to none...we will never forget them.

I am very thankful to the staff for all their care and compassion that they have for my mom. Thank you Christina for taking care of my mom and keeping me informed of her health and well being. Thank you to Sandy, Heather, Rosette and all the other staff that take the time to make my mom feel comfortable and safe. Thank you to all the staff who show up everyday to care for my mom and all the residents in the home. You are truly amazing!I know how hard it is for every one of you to go home to your families and be fearful for your health and theirs as well. I truly appreciate all the staff. They are available to take my call when needed. I know my mom is being well cared for. She feels safe and is getting the attention that she needs. I no longer lay awake all night worrying about her.Thank you from the bottom of my heart.Stay safe and healthy

After a traffic accident, our mom required complex care after a lengthy hospital stay. We are very pleased with the care and attention given to her at Peace Portal. Jamie and the staff make this facility feel like home.

My Mum, at the age of 93, had taken a fall and required some Respite Care while she healed from a broken wrist. The staff at Peace Portal were fabulous. They made her feel welcomed and looked after her during her stay. From the Community Relations Manager on down through the RNs and staff, the care and compassion was phenomenal. I would highly recommend this facility to anyone needing care.

After being fully independent my mother needed full time care and I was unable to be there. Peace Portal Seniors Village was the first to respond to my request for help, even on a weekend. Jamie MacDonald and the staff were instrumental in my mother’s recovery. Their both professional and caring attitude could not have been better. I would highly recommend this residence to anyone.

Our Dad was in care at Peace Portal during nearly all of 2019. I looked carefully at complex care facilities in Surrey/White Rock, when Dad 's Alzheimer's was worsening, and he was near nearing the end of the time he could stay at home, even with caregivers. No facility compared with Peace Portal in quality, and I knew I had found the place for Dad. Since I had worked years ago in care facilities, I knew what I was looking for. Without exception, every staff member at Peace Portal was unusually capable. All were kind, patient, thoughtful and professional with every resident, including when I know Dad could be a challenge. Since I had to travel a distance from our home, where nothing comparable was available, and usually could only make weekend visits, I needed high confidence in the care facility, and my expectations were always greatly exceeded. Dad received wonderful comfort care in his last weeks at Peace Portal. Again, my family and I would strongly recommend Peace Portal to anyone looking for memory care or complex care for their family member.