Rogers

Brought my phone in because it wasn’t charging. Manager said I needed a new phone, I was just above to get my new phone when Ben took a closer look at it and saw that dirt was covering my charging port connections. He cleaned it out and it charged no problem. This guy is knowledgeable and a life saver. Would always reccommend you talk to him

Incredibly rude. I went in to upgrade my phone manager on duty" was quite rude and really enjoyed telling me that he will have to change my entire plan to get a new phone and up my fees and I am "underpaying" then proceeded to tell me to go to Freedom mobile or version. I had to stop him and tell I'm that his customer service very poor. This is why amazon and other online companies are beating out retail stores. People simply lack personal skills and customer service. Ben

Staff were dealing with systems being down. They were friendly and moved service along quickly all things considered. We thought we’d need to come back the next day but Justin the manager kept everything moving, even serving customers who were there just to pay a bill.

Excellent Service!!!I walked in 15 minutes before closing and I DID NOT feel rushed at all. Varun Kumar was the Rogers rep who dealt with my issue. He was knowledgeable, efficient and patient…And Vincen, the other Rogers rep even after locking the doors waited for me patiently and assisted to make sure I was totally satisfied before leaving.KUDOS to these 2 gentlemen and to ROGERS for a memorable experience!!!

I have been a loyal customer of Rogers cellular telephone service for over two decades and I have been extremely happy, especially with their customer service. I walked into Brentwood Mall the other day and had the fortune of meeting/ dealing with “Tim” the store manager. Once again I was completely impressed with the service, friendly, helpful, professional and compassionate to all my questions/concerns regarding any issues brought forward. Always taking all and any extra steps required to resolve, making me feel like a valued customer.Thanks again TIM

Varun was not very helpful at the store in Brentwood Town center and he didn't finish the transaction, he told me that with Covid19 restrictions I had to change my account on the phone from personal to business but it wasn't true, when I called on the phone they said it could be done at the store, infact he started my account plus he told me that as a small business traveling also for work I couldn't get the free earbuds that are in promotion right now. That is not true as small businesses for Rogers means less than 10 lines not distinction from jobs description as it would be discrimination. Please Rogers do the right training for people working in your stores as they represent you. I had a great experience with Allen at business customer service.My advice is before doing any change or transaction at the store, look at Rogers website all the promotions they have including devices models.

I was I Coquitlam branch today and Would like to say thank you for your costumer service.Eliot did a great job, I recommend him to everyone.

Small store but has big help. Very knowledgeable and got a great deal.

The store is clean and with a nice staff. Is was not too busy, but there were people waiting in the line for around 5 to 10 minutes.The vendor who take care of my case was super useful and resolve my issue. I can say he were above and beyond for me.