Factory Direct

There are definitely some deals here and the staff seem cordial. My wife was deeply disappointed yesterday when she tried to return a bra and they declined. It was in the original packaging & unfortunately there was no place to initially try it on. It certainly raised a red flag of caution...

They sell stolen phones. And broken items. They sold a phone to my sister that keeps getting locked out. And when we contacted Apple. They informed us this happens to phone that have been stolen. There should be no reason a phone has activation locks, especially if it’s not stolen. And your response shows us the level of professionalism you guys carry.

Not very much selection unless your looking for a big screen tv... Then half the store seems dedicated to them. The staff seemed to not know how to redeem their own store credit card We had from a prior purchase... Also did not seem to be available while I had to flag someone down to come meet us at the cash.

I placed an order for an air conditioner i was told I will be called on Tuesday when it arrives so far no call which is not good customer service

They wanted me to buy a washing machine withour even seing what was in the box. No floor model

Great low prices that easily compare and most likely beat a lot of retailers, and I found the staff both friendly and helpful when I needed assistance in choosing the right product for my needs. Make sure you check out the TV section! Bought a new 55 Roku TV last summer from Wallymart and I saw the same TV i bought at Factory Direct (actually it was the 65" version so it was the same Roku TV I bought just BIGGER!) for almost $100 cheaper! I was a little put out when i saw this

Great Location, Amazing prices, definitely the place to go if you need a refurbished tv, laptop, or cellphone, and while you are there walk around the store as they have so much more it's almost like an adventure. you can find everything from yoga mats to back braces, shapewear to air fryers, kid's toys to Bluetooth speakers always different stuff available every time I visit, a great place to shop can even purchase an extended warranty if need be definite must check out if your in the area. 10/10

The employees don't know what they're selling. Went here for a refurbished desktop computer. I specifically asked that it have wireless capabilities. They sold me one that does not. So I'm out $200 and have a computer that I don't know what to do with.Be careful what you are buying from here as the employees have no clue.

I visited the Kennedy location this morning to purchase a heater and the 36 x 20 rugs advertised in their flyer. I was able to pick up the heater but could not find the rug. At the front cash, I asked the cashier if they any of the rugs advertised and she said for me to ask someone in the store. I asked her if she could find someone to bring one of the items to me and if they did not have any I would like to order one. It took approximately 10 minutes for someone to bring up the item. When she rang it up it was at the wrong price ($29.99 rather than $22.99). Another person came up and corrected the product and about 5 minutes later the product was still scanning at $29.99. After another 5-10 minutes and calling back the same person that handled the first transaction she was able to ring it up at $22.99. By this time there was about four people in line even with a customer who left her items and walked out of the store. I paid for the items and said to the both of them Are you guys going out of business" the cashier and other person with her said No. I then said your behaviour is like you are going out of business. When you read the Google review and reviews on Red Flag Deals you see the pattern. Don't think that you are above going out of business because Future Shop

Selection isn’t bad but be leery of their prices. Even if something is labeled incorrectly on THEIR shelves, they do not honour the displayed prices. Poor customer service practice.