Pet Valu

Hi there! My name is Crystal Calbert - I live near Kapuskasing, Ontario -Kapuskasing is our local Pet Value store .... I’m just writing to say a great big thank you to all the staff that works there as they all do an amazing job but I would like to especially thank one of your employees whose name is Julie Lebel. She went above and beyond every time we’ve been in but today she was just amazing with her treatment if our new puppy who is 3 months old and still getting her confidence up in new places and spaces. Julie was so encouraging to our girl “Hera” and took time out of her busy day to help us get her comfortable in the wash bay as she was a bit nervous in there with all the new smells - we hope to one day be able to bring in Hera to have a bath and Julie’s help was instrumental in setting a good foundation of positive experience for our puppy. Being able to bring my puppy into this store has always been a great experience! Hera is a Cane Corso, although she is only 3 months old now she will grow to be quite a big girl and having people like Julie provide her with such positive experiences will undoubtedly help her to continue to grow into a well balanced adult in the future! So I just wanted to say thank you for always encouraging your staff to be so “pet friendly “. Experiences like these stay with a dog for life and your employees are gems ! Kindest Regards, Crystal Calbert

Very fast click and collect service. Staff is friendly and knowledgeable.

Great selection and service. There's a very nice lady working there very helpful.

Great place! Great staff! Huge selection!Won't go anywhere else for our pets needs.

Great service! They help direct you to the proper products for your pet and they give you options in pricing which makes it affordable! They also give back to the community!

Worst customer service I have ever experienced! The manager continually made excuse after excuse regarding why my experience was so poor. The employees aren't trained properly to handle customer complaints or do curb side pick up during the pandemic we are currently experiencing. If I could give this store 0 stars I would. After getting this issue fixed I will NEVER use this store again and may never return as a pet valu customer.

Love going to Pet Value they are alway there to answer and questions or concerns about anything you might be unsure of .Great selection on all your pet needs

Great value, love the buy 12 get 1 bag free deal. My puppy is doing great on their food and is very healthy and active compared to big box store foods. Also my older dogs (8 &9) love the no hide chews and often steal from puppy.

Quick stop to pick up raw while doing a x-country trip. Great service, good prices, and ok selection.

Overcharged me. But there is a new manager she made things right. I like this shop a lot now. I bring my puppy there every week.