Regency Park Family Practice

not a walkin though advertised as a walk-in. wasn't able to see a doctor for a week

Would give negative stars if it was possible. Think about the worst customer service ever, make it 10 times worst than that and there you have the receptionist... Can't even imagine being that miserable first thing in the morning, would be a terrible life...

This clinic consistently runs on time and is extremely professional. Not only are the staff and doctors friendly and personable, but a considerable amount of time and attention is given during each and every visit, which makes patients feel welcome and comfortable. Thank-you for the amazing care that you’ve provided to my daughter and all of the information that you’ve passed onto me as a first time parent.

The receptionist is rude and falls into arguments all the time. They cancel appointments without your prior notice and charge you for cancellation. I had to cancel one due to a fever to my kid, and in their system, no notes about it. The receptionist doesn't have a sense of respect for the customer, and we are just money machines for them. The reason they would give is they would have seen other patience, but they should be able to do it anyway because we have less of doctors here and more patience. It's just that they don't want to miss any money from the booking. We are ordinary people dedicated to working 12 hours shifts, but they want to make everything out of 8 hours shifts.The receptionist was so rude that she told me they wouldn't give the vaccine to my baby at all because of this cancellation charges-related argument. You can imagine the attitude of that lady.However, this review is not about the doctor; the doctor has been excellent. The policy they are having and the rude attitude of the receptionist has bothered me.Their cancellation charges differ for a different reason ($45 to $100) which says that it's not just the charges wasting time, but what doctors would have to get from the Canadian government for the proper appointment.

Giving 2 stars because Dr. Bains is just amazing and he is a good solid family doctor. But sadly I can't recommend the clinic itself. They are impossible to get a hold of and when you do the front desk is usually rude. I had someone hang up on me once.They are usually booked so full that it's hard to get an appointment. They will only write prescriptions with no refills. I have learned to book 3 to 4 weeks in advance just to get mine or risk going without for awhile. I have had to get refills from walk-ins.Over all: Dr. Bains is good but the rest - not so much.

Very unprofessional walk in clinic. Dr says i am not here to discuss your issues as i have to rush to see my own patients. If Dr is so busy that she is not able to attend/ discuss walk in patients problem then why they are talking walk in appointments. Is it just to make money?? They are also charging different amount everytime for compliting same form. 1 star is too high for this walkin , wish google will come out with -ve rating also

This place is not a walk in clinic, you need to first book the appointment and then come to visit the doctor on that scheduled day. This place is having different floors, first floor will contains the pharmacy, duty(adults) and well baby clinic. The second floor is having family practice psychiatry and the third floor is having prenatal minor procedure cardiology/ekg

This is in regards to the baby well clinic. The doctor there is exceptional, so kind and very knowledgeable. He has the best people skills.However, I have to give the clinic a one star review because the receptionist ruins the whole experience. She is the rudest person I’ve ever encountered. She is mean and condescending and everytime I’ve been there, she just wants to fight with patients. I don’t understand why she has a patient-facing job if she hates interacting with people that much. You need a kinder person who knows how to interact with patients.

Called in the morning. They booked an appointment for me. The nurse that I saw was very good the Dr.’ Just as nice and efficient. Faxed in my script. This will now be my go to clinic when unable to get in with my family dr.