Fit4Less

I am not sure where the negativity outside the abnormally long restoration process is coming from. It is $10 biweekly gym membership, there is TV, lighting, a place to go 1 or 2 at, sanitizer, water, and a roof. I personally think this is a great deal considering it is available 24 hours. Place is clean it self. I did not see anything bad in terms of presentation here today, looked very nice.

I just joined there and I love it. Very clean and it has everything I need. I would give it 5 stars but what is up with the showers? It takes 3 to 5 minutes for the water to get body temperature warm and then the water fluctuates from warm to cool. I don't get it. I notice that most members know this is an issue because when they come into the change room they go right to the showers, turn them on and then go back to their locker to get ready for their shower. Is the water heater across the street?

We were a member of fit4less in Guelph. The gym was closed for 10 months, then a week after it opens 3 payments tried to come out of my account, for myself, my husband and my daughter, without notice. I spoke with the manager and he was not very accommodating, so we canceled our memberships!

(UPDATE: none of this has been fixed, no refund and my account was charged again)Manager seems like he doesn’t know what he’s doing.. like at all. Called multiple times to cancel my membership as I couldn’t online while it was closed for the year and during the time I had moved over an hour away. I called when they reopened and the manager himself canceled my membership, the payment still came out and I once again had to call him. He said it would be refunded automatically(still has not) My friend ran into the same situation, when she was charged after cancelling, it was refunded instantly but this is a bank account she doesn’t use and therefore received a $45 nsf. Manager doesn’t care, remained professional but in no means whatsoever nice.

Took the money for 12 months and closed for 10 months. Now the only option is to take the extension or let the money go to garbage. According to the general manager David it is my problem that I took the membership somewhere else because they were closed and mentioned I should have waited because they would have given me an extension anyways. So Fit4less now decide whether a person can go to the gym or not based on when they will open. Never heard a gym being closed for 10 months due to a storm. All other businesses were up in a few days. Pathetic service and stealing money from people.Please do not sign up here.Update:Already sent multiple msgs on social media but no response. Stop sending automated msgs without actually responding or resolving the issue.

I was excited to join this gym facility knowing that it was newly renovated and structured. I did the free trial but was not able to enter the back room, I liked what I saw upstairs so i joined not knowing when I entered the black room all I smelt was sewage and so did the women's washroom. I was also told that the males washroom and all the urinals are closed off and have been since opening day.I don't understand why there is no wifi downstairs.....

Quite disappointed. Went for my first workout at the Guelph location, black card room was closed for repairs ( I understand things break but some notice would be nice), the sauna was nailed shut, the showers are not available after staffed hours. Nothing on the website about that either, same deal with the hydro massage beds. Probably going to cancel membership after 1 visit.

I was here today May 21. During this visit, I observed staff going into the washroom, which I assume is to clean, stock as needed. I was there for a few hours. During my own washroom usage, I observed stale, diarrhea that has been caked to under neath the rim, it was not cleaned and was there each time I went to the washroom. I wanted to say something on the way out. The two young boys were too busy looking at their phone and doing nothing, I even looked to see if they would acknowledge that I was about to leave and at least say something? Nope, too busy doing the dog. I strongly suggest the owner gets a SOP comprised to teach ANYONE how to clean a toilet or at least what to check for in the washroom. Attention to detail whether its cleanliness or even greeting a client goes a long way. Get a list going with hiding spots and what to check for please and coach your new staff to be respectful to all that leave or enter the gym as I shouldn't be notifying the staff there of what needs to be corrected.

Absolute worst management and customer service I have ever witnessed at a fitness facility. The 'self service' business model isnt worth the cheaper rates. YMCA far superior in every way you can think of. Save yourself the headache and go elsewhere. One good thing, they are open 24 hours?

With top-notch and a friendly atmosphere, it's easy to see why this gym deserves a 5-star rating. I highly recommend Fit4less to anyone looking for a great workout experience. With the flooding so it was fully renewed so it was clean and with some new equipment.