Coast Capital - Semiahmoo Branch

Your telephone assistance is terrible especially when it mentions the service is to speed assistance. I noticed a response from some management person about experiencing unusual high volume of calls. That's nonsense. I hear that too often. Provide proper staffing and fire the geniuses that designed your answering system and you may find you'll gain or retain your customers. 22 minutes waiting is totally unacceptable.

This location is 1 of 3 on the Penninsala. I like this Central Semiahmoo Location because it is within walking distance. Lots of friendly staff, especially on weekdays. A large Credit Union" supporting community events. Thanks ...."

Impressively slow service. Can't remember waiting 20 minutes at a bank to see a teller anytime is recent memory. Perhaps understaffed when most of the tellers are doing other work and unable to help members in line.

It's my home branch and I don't mind banking there. However the company has one of the slowest atms I've ever seen and this branch is always busy and always has a line. There's a reason why they have chairs there because you'll be waiting a while

Extremely Friendly Service, looking forward to their new location

Rating not for this location specifically, but for app and general website function — so terrible, error messages all the time since updates to system. For such a large banking corp., please fix your mobile/online banking.

Takes forever to be helped. All the employees work incredibly slow and don't seem to care if there are 6 people waiting in line. Definitely driving further to the Morgan Crossings Branch to avoid this.

Your hours of operation are incorrect.I drove from Newton" one evening at 6:30PM because your websitesays you are open from "8AM to 8PM"."

Still waiting for someone to answer the phone...4th time I've called and waited over 10 minutes...had to hang up. So far no good

The staff are absolutely wonderful. I was in town from Alberta dealing with an estate. I didn't have an appointment but Rosie at the service counter spoke with Gurpreet (he handles estates and investments) and together they managed to fit me in. It was very refreshing dealing with knowledgeable and empathetic people who cared more about me as a person, than focusing on generating revenue. Kudos to this Credit Union. There isn't a Coast Capital in Alberta, if there was, I would dump my bank and go with them. In fact, I will be looking at Servus Credit Union in Alberta and still dump my bank. The only downside to this location is the parking lot. It's so busy and access is limited to one entrance/exit. Thank you for your assistance.