Trainyards Medical Centre

My doctor here is amazing, so this review is in no way a complaint towards him. The staff here though, they have to be the absolute laziest pieces of work I've ever seen. You can call all day, all night for weeks on end and NO ONE will EVER answer you and no one will ever even return a phone call, even if you've left messages several times. The ONLY way to EVER get service from this clinic is if you walk in and request an appointment. Extremely unfortunate. I feel so sorry for the elderly patients who have to experience this. I'm 30 years old but have exteme neuropathy and numbness which makes it very difficult to balance and get around, yet I find myself having to constantly come into this clinic in person due to the absolute lack of respect for patients by the staff at this clinic.EDIT:After reading all of the other reviews, it seems that this has been happening to MANY other patients for well over a year and management has replied that they will address this issue and still haven't. Due to this, as much as I do love my doctor, I will be seeking a new family doctor elsewhere as soon as I find one who is accepting new patients. I feel extremely sad for all the doctors who are losing patients and hope whoever runs this place ends up bankrupt for not replacing the entire literal useless staff that works here after all these obvious complaints. It's beyond obvious that the receptionists do not care whatsoever about the patients here.

The receptionist here is Horrible! I always try to call from home to book an appointment and no one ever answers the phone. I showed up for the walk in clinic and decided to call the clinic while I was sitting in the waiting room to see if the reception who WAS sitting at the desk would pick up the phone… I called twice and witnessed her ignore both the calls I made and now I know they don’t care at all and intentionally ignore any calls.

Absolutely horrible Doctor. Extremely unhelpful, argumentative, and also extremely lazy. Revoking them as my Doctor because it's honestly better having none than trying to deal with this useless jackass.

Guys, never ever go this place. The receptionist was extremely rude. If the management wants to know who she was, she was the one on duty at 13:30 PM on Friday, May 06. Company should fire her immediately because they are not offering this service for free to the citizens. Go anywhere else but not absolutely not here.

This is Rachel prevost a longtime patient as soon as Dr Benoit retired I was nothing to them anymore even if I was with them from elevate mallSee what I mean just because the new doctor moved to the other side of town u have to as well which I never go to that side of town. There should be accommodations for people that have been faithfully so long

I’ve called repeatedly over a large period of time to get a refill for my son’s medication no answer & no email address to email how are we supposed to get through?! I understand that most businesses are understaffed (I also don’t understand why, people go back to work!) but the rest of us who are working and trying to run a household are left with no support and no way to get what we need for our kids. Angry and frustrated.

I was just brought on as a new patient and I have never experienced what I have experienced with this doctors office. They never and I mean never answer the phone. Minimum 3 days before they return a call. And currently my new doctor who just brought on new patients has a 2 month waiting list for appointments.

I am a new patient here and they NEVER pick up there phones ever. Making an appointment is impossible. First doctor I have had to literally go into the office to make an appointment. Where is our health care system going? They know we need them more then they need us and this is the type of care were getting because of it

doesn't do walk-ins anymore. They don't answer there phones ever. Noticed them just ignoring phone calls when I was in the waiting room so I'm not surprised. when going to the walk-in I went with tumors in my neck. Then the doctor that I had seen went on a 2 month vacation. after that 2 months he finally said go to emerge. the tumors got 10 times bigger and in that time it had possibly spread to my brain. amazing time to take 2 months off... maybe just give someone a different doctor when patient comes to you with possible life treating situations... and I should of been referred to go to the ER to begin with...The doctor had no clue what he was doing without going through his assistant with every little detail... his assistant was the only reason I went to the ER.. stay far away if you value your health.