Harvey's

We do not have any Harvey's where I live now, they did not survive Covid.Having my favourite burger, really the only one I like, served in a drive through and made EXACTLY how I wanted it, was lovely. The young man also served us when we went in for Swiss chalet, he was accommodating, polite and thoughtful.

1 star, because I got my burger, if you want to wait 12 min for fast food in the drive thru then go for it. I could have eaten at denny's for the time it took to get a hamburger. Then when I get my meal and I ask what's the delay??? Ohh due to covid we are short staffed, never had an issue at Wendy's, subway, Tim's, - and to finish this review off, you will probably see a post from a manager or owner that's says / ohhh we are so sorry, we are working hard to serve the community, your feedback is so important to us, ohhh could you complete a survey and it will help us be better, contact us at this number or email, (no thanks) not bitter just posting a review it's been 4-6 months with no improvement. I'll get my burger somewhere else.

Awesome place best fast food in napanee always clean! A angus with cheese and bacon is same price as Big Mac. No brainer

This Harvey's Shares its restaurant with Swiss Chalet. The food is never consistent. It was where the people I was with wanted to go.The drive Thru is extremely slow. We turned off the car & waited for our food for 27 minutes. The people behind us asked us how long we'd been waiting..we told them.They drove away.I've been to many other Harvey's & Swiss Chalets & find it's much faster. This is a sad reality at this one.Unfortunately it'll be their loss when forced to close because many other faster restaurants are in the same vicinity.Hopefully Harvey's Swiss Chalet will get better Franchaisees who'll work their restaurant in a better manner.

Stopped there today, and with one vehicle already at the window ahead of us, placed our order. Pulled up behind that vehicle and then waited 18 minutes! The vehicle ahead got there order, I pulled up and wow, my order was at the window too! Batching at the drive through?2 original with cheese combo's. Burgers stone cold, onion rings stone cold, fries luke warm. I'm not sure if its poor training at this location and the inability to multi task. In kingston the food is fast and hot.So disappointed. Waste of my money.Can't see this location lasting with such poor service.

Every time I am in Napanee I always make a point of stopping in at my favourite Harvey’s/Swiss Chalet location. The employees are friendly and always willing to make our experience more enjoyable. I also love that you have double the choices for food options! Highly recommend stopping in, even if it’s just passing through the area.

I found Mat the kid that looks after the place doing a stellar job empting the garbage and cleaning up the restrooms. It looks like he takes great pride in his work. The food was great as well.

Quite disappointing for a Harvey's. Harvey's is one of our go-to fast food places, because the food is reliably good and the service is good as well, but in this case, we were disappointed in several aspects. I'm not sure if the process in this location is unique, or if it a new model for Harvey's in general. If it is a new model, I hope they change their minds and go back to the old way. First of all, the food was the usual Harvey's great for most of us (we had a group of five), but one of us did not get her sandwich prepared the way she asked, and that was entirely due to the process at this location. Normally at a Harvey's, you place your order at the cash, pay, and go stand at the counter and tell the person preparing your burger how you want it prepared. If there is an issue, it can be corrected right there. At this place, they treated the walk-in customers as if they were passing through the drive-through. We were asked what we wanted on our burgers at the cash, which caused some delay, since we were not prepared to answer those questions at that stage, and it made the process at the cash slower. Then when we walked to the counter to wait for our order to be prepared, we were told, and quite rudely at that, to go away and wait elsewhere in the restaurant and that our food would be brought to us. As a result, we ended up with too many straws (we got our own not knowing they would be added in the bag with our order), not enough napkins (none were available at the drinks station), one sandwich not made as requested, and a job to sort out which sandwich belonged to each person because it was all in one bag, rather than individual orders. All that could have been prevented if we had been allowed to stay at the counter and watch as our orders were prepared. I very much hope that this process is not a new standard for Harvey's in general, because it would certainly affect my decisions about where to eat in the future.

Horrible. Tried to serve an old burnt hot dog. Then tried to justify people like them that way. It had been sitting a while. Also the chicken strips were uneditble. Old looked to be recooked . Also it was filthy. Floors were slick and in and out doors were absolutely filthy.

AVOID! Truly HORRIBLE! AVOID! Waited 9 minutes in drive thru only to be burdened with this terribly stale, withered hot dog (see photo). Hidden beneath toppings, it was apparent how old it was by the dry crunch when biting into it! Ughhh! Went into restaurant to return it. Manager Jennifer was unapologetic, sullen, rude and would not answer how they could have ever dared to serve literal garbage to a customer. Because of her immature attitude toward both food safety and customer service, I advised that I would be sending a report and photo to corporate. I was treated like a criminal by a restaurant that actually served rotten food! They need to be closed down before someone gets seriously ill or worse. Unthinkably horrible!