U-Haul Neighborhood Dealer

If I could give a zero I would. Told 30 mins before pick up that we had to use this location because “the truck we rented was dropped there late” instead of our original pick up location. Showed up to find a truck that had clearly not been driven in the last 48 hours since it was covered in a thick layer of ice from the storm 3 days ago. Not running, no ice scraper. After 30 mins of letting it run on our dime to thaw it out it squealed, had zero suspension and had to rev up to 3500rpm before shifting to 2nd. While travelling twice giant sheets of ice slid of the box and onto the windshield. When returned the response to our concerns was LITERALLY I quote “I don’t care”. Tossed the keys into the shop in disgust and now they’re charging the credit card for “unreturned keys”. WORST EXPERIENCE EVER.

Same old

Cheap track rental, but be careful when renting one.

You have over charged me for no reason. I had filled the truck back up to where the gas was when I received it, yet still charged me 10.90 for gas. And then you also over charged for the kilometer rate, your website states 0.89 per km and yet you charge 1.43. This is unacceptable and am expecting to be refunded the amount I have been over charged. Would not recommend Uhaul again as this is not right. I have sent you and email with photo proof of the gas being back to the levels I received and just take a look at your website and see that your rate per kilometer is 0.89. How ignorant can a business be to not know how much they charge.

Worst experience I have ever had with a uhaul authorized dealer. The people a 5 min oil change gave 0 effort or care in the fact that I had paid for a truck to be ready at a specific time. I still had 8 inches of snow on the windshield it was blocked by another uhaul that wasn't being picked up. I had to get the truck cleaned off myself because they could care less.If you can get a truck from somewhere else I would

dont use this location, they dont care about the truck condition and will get you into a dead battery truck with engine lights on.Simply put you will find yourself in trouble if u do rent one here.