Dynacare Laboratory and Health Services Centre

My experience at DynaCare on Finch ave East was disappointing and stressful. Despite checking in online and providing all the necessary information, I was made to wait for more than 20 minutes before my name was called. The TV screen that was displaying my wait time kept changing, which added to my confusion and frustration.When I approached the registration place to ask for clarification, the staff there seemed unhelpful and unprofessional. In particular, the technician named Dennis was rude and unaccommodating, even though I had already registered online and provided all the necessary information. When I tried to escalate the issue by asking for the manager's name, Dennis behaved in a threatening manner, which was concerning.Overall, my experience at DynaCare was stressful and unpleasant due to the lack of organization and professionalism from the staff, especially Dennis. I hope that DynaCare can take steps to improve their service and avoid similar incidents in the future.

The waiting time was crazy long, I waited for five hours today. Thinking about trying to ask how long I would have to wait, the customer service was really bad She identified me as the wrong person and told me that you have come to ask before. I replied that it was the first time I asked, and she said I wouldn't check it for you because it would be a waste of time. Great, after one month my Dr. Told me she didn’t receive some of my test. And my Dr try to contact with the lab and unfortunately they forgot to do the job to send out verify. I am very upset for that. They should train better with the staff.

Don't reply or try to OPT out from there number, it's an USA phone number. You will get charge. Line up is super long.

Super Nice!I arrived at the gate when Net check in counted down 11 minutes. Immediately yelled for forms and health cards.Less than 10 minutes wait time. The blood draw didn't hurt at all (I'm super terrified of needles). As I turned away from looking, the nurse kept asking me if I was okay.Personal suggestion, use Net check in and arrive 10 minutes earlier! Don't try to make an appointment and get it done the first hour it opens (the Net check in shows super busy busy)

I arrived at 4040 Finch Ave. East lab today (July 22, 2022) at about 9:30 am. The receptionist attended to me and asked me to fill in the information required on the requisition form. Before I even sat down to wait, I received a text message from Dynacare that my name has been added to the wait list and the estimated wait time is 10 minutes. The nurse who did my blood test is Gloria. She is very sincere and pleasant which made my visit at ease as I am always nervous in doing blood and urine tests. Her service was very professional as I did not even feel the needle was injected. The whole visit only took me about 20 minutes which I consider is very fast. There were about 10 patients in the waiting room and several more waiting outside in the hallway before me. I consider the service in this lab is good and fast. I also received a thank-you text message from Dynacare after the service is completed.

I had really good experience getting my blood work done. I waited for only around 5 mints. I was so scared to go to the lab and get everything done. The lady named Cindy made me feel so comfortable while i was there. She was very friendly and helped me getting over my anxiety.Next time if I ever need to do the tests I’ll go to this place.

Was here April 29 around 8:45-9:00. The person at the front desk taking people's requisition and checking them in was rude to my husband and I. I work in healthcare too so I know the struggle of a busy day at the clinic but to take it out on your patients is totally unacceptable. It's our first time in this clinic and did not know how things work and of course she made us look stupid because of that. We weren't even asked if we did fasting for 12 hours was only asked if we ate breakfast. So I am not even sure if she's screening people properly. We will need to have glucose test done and according to the staff we spoke to in the phone the day before we need to be fasting for 12-14 hours. Imagine not eating for that long and you encounter this person. Totally ruined my morning. The person who took my blood though was really nice.

Arrive around 11:00AM and was completed at 11:30AM. Wait time was around 20 minutes.The technician who took my blood was Gloria. She was super friendly and professional. Didn't feel anything and was super quick for taking my blood.

Terribly rude staff members. The wait time didn’t correlate with reality. The board said I would be 17mins and I was there for 45 minutes waiting. Clients listed after me were seen first. When I asked for my forms back, the receptionist said I would be seen now. I waited 5 more minutes and told the receptionist I had to leave for another appointment and wouldn’t give my forms back. So rude and no customer service at all.

Dynacare is lower rated in the reviews. I have been to this place many times and found the employees are always friendly and respectful. These days there are many places with rude employees, but Dynacare is always friendly and I hope they keep up the good work as always.Now they have a monitor that shows the waiting list so the customers know the waiting time, which I find is awesome.I was there on Wednesday with my child and we both had the blood work. Even though it was a very busy day for them, we still had my work done within one hour. Thanks to Ani and Vivian who were friendly to us and also did a good job for us. Ani didn't confirm with our names and birth dates like what other nurses do, but I still gave her 5 star as she was nice and I didn't feel pain when she put the needle in my arm.