Pender Place - Lot #1

Paid $25 for 5 hours of parking till 5:30 pm and still got towed away before 5 pm. Also there are lots of unclear signage about restricted areas and reserved stalls. Based on my experience, I would not recommend parking here.

The staircase to the parking machines are very confusing, they need to post better signages.

Since BC entered in phase-2 sometime in early May, the Impark Lot 1 located in 700 W Pender was offering a daily parking rate of $10 for 6AM-6PM to promote the usage of the parkade and to provide safe alternate of driving to those who would instead take transit to avoid pricey parking.I had been using this reduced rate since it was introduced and it had become my routine to enter the stall number, make selection #1, which was for the reduced daily rate and pay, simple!On Friday, July 17 2020, Impark ended that program which I wasnt aware of when I drove in July 21 2020 and I admit my own mistake that I was in rush due to an important meeting which I was running late for, I didnt pay too much attention to the parking meter's screen. The machine often goes into sleep mode and doesnt read the first keystroke we make, so when I entered #138, it read #38 and then the popped up the payment options, without paying attention, I selected #1 which had changed from reduced rate $10 parking from 6AM-6PM to 30 mins parking; paid and went to work.When I returned, I had a parking notice for non-payment of stall #138 at 10:45AM. I called impark twice and explained the mistake that had happened, I offered to pay for the whole day's parking at the regular rate of $25.75 but both the times they were not willing to listen.Very disappointed to see how they would just not listen to a regular customer who honestly offers to pay for the whole day instead of the 2 hours between expiry of the parking and the issuance of ticket.If this is not resolved, I am boycotting this parking lot and would park at any other non-impark location starting now on, even if I have to walk for a few minutes to get to office.