TD Waterhouse - Private Investments and Advice

We have tried to call TD Direct Investing web broker 2 days in a row now...yesterday on hold for over 1 hour, had to hang up. Today same thing...now on hold for 1 hour 25 minutes! Unbelievable.

Brutal investing platform and service. Multiple issues with Advanced Dashboard when it comes to not being able to sell stock. If you try to call them you will be on hold for 2 hours and get cut off after that. This is my 3rd day trying. There are much better options out there for online trading.

waiting to get through for literally the last hour. still waiting....

Horrible customer service experience and awful financial advice. CSR at the Customer Care department was very unprofessional and provided an advice that damage my credit. TD Canada Trust should provide better training to the Customer Care department and prioritizing client's goals as the main tool to direction any financial advice or complaint. Also, TD bank is one of the most expensive banks in relation to banking fees. If you are looking to pay a lot of money in fees every year. This bank is a good option. But after everything that happened to me I'm switching to a different financial institution. After more than 12 years of being with this bank. Worst customer service experience ever and in middle of a COVID-19 crisis.